Senior / Assistant Manager, NUCOHS (2-Year Contract)

National University Centre for Oral Health, Singapore (NUCOHS); Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

The National University Centre for Oral Health, Singapore (NUCOHS) is looking for an operations professional to coordinate undergraduate dental clinic operations. Responsibilities include managing staff, ensuring patient flow, and supporting clinical and administrative functions. Bachelor’s degree and strong analytical skills required.

Ideal candidates are self-driven, proactive, and proficient in Microsoft Office tools. Join NUCOHS to contribute to a high-quality patient care environment while enhancing dental education for future professionals.

Qualifications

• Bachelor’s degree from a recognised institution.
• Strong analytical and data interpretation skills.
• Strong communication, presentation, and stakeholder management skills.
• Self-driven and able to work independently under pressure.
• Proactive, accountable, and solutions-oriented.
• Adaptable to fast-paced and evolving environments.

Responsibilities

• Plan, lead and coordinate clinic operations ensuring seamless patient flow.
• Supervise about 30 staff across undergraduate clinics and coordinate rostering.
• Act as the key liaison for clinical and teaching matters.
• Ensure effective staff deployment and resource use.
• Draft specifications and oversee equipment procurement.
• Manage patient feedback, incidents, and coordinate service recovery actions.
• Support planning, budgeting, and resource optimisation.

Skills

Analytical skills

Communication skills

Stakeholder management

Proficiency in Microsoft Office

Ability to work under pressure

Education

Bachelor’s degree from a recognised institution

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Power Automate

Power Query

Job description

About NUCOHS and Position Purpose

The National University Centre for Oral Health Singapore (NUCOHS) is seeking a dynamic and driven operations professional to play a pivotal role in shaping the day‑to‑day excellence of our undergraduate dental clinics. This role is at the intersection of patient care, dental education and operational innovation, ensuring that our clinics run seamlessly while supporting the next generation of oral healthcare professionals.

As a key member of the team, the successful candidate will serve as the critical bridge between clinical, academic and administrative functions, driving service quality, staff effectiveness and operational readiness across the clinics. The role offers the opportunity to influence meaningful improvements in care delivery, optimise resources, strengthen compliance and contribute to an environment where both patients and learners can thrive.

Key Responsibilities

• Plan, lead and coordinate clinic operations, ensuring seamless patient flow and optimal resource allocation.
• Supervise about 30 staff across undergraduate clinics and coordinate rostering.
• Act as the key liaison for clinical and teaching matters.
• Ensure effective staff deployment and resource use, monitor performance and drive improvements.
• Draft specifications and oversee equipment procurement, commissioning, maintenance, repairs and disposal.
• Evaluate investments, raise purchase orders and monitor vendor performance.
• Manage patient feedback, incidents, accidents and coordinate responses and service recovery actions.
• Support responses to MOH and other statutory queries and manage audit coordination.
• Coordinate ID setup and system access for new staff, ensure timely system activation for new students and staff, support rollout of clinical systems and platforms.
• Bridge clinical teams and IT to resolve system issues.
• Support planning, budgeting and resource optimisation, align resources with service and sustainability goals.
• Ensure compliance with hospital policies and governance standards.
• Support department‑level operations, reporting and coordination, undertake additional projects as assigned.

Key Requirements

• Bachelor’s degree from a recognised institution.
• Strong analytical and data interpretation skills.
• Strong communication, presentation and stakeholder management skills.
• Self‑driven and able to work independently under pressure.
• Proactive, accountable and solutions‑oriented.
• Adaptable to fast‑paced and evolving environments.
• Proficient in Microsoft Office and automation tools (e.g. Word, Excel, PowerPoint, Power Automate, Power Query).