Senior Assistant Manager/Manager, Customer Service

commonwealth kokubu logistics pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental benefit

Health Screening

Incentives and allowances

Birthday/newborn/marriage voucher

Training provided

Daily transport to Lakeside MRT

Air-conditioned warehouse environment

Long service awards

Annual leave 10 days

Staff discounts/rebates

Referral rewards up to $1200

Job summary

Commonwealth Kokubu Logistics Pte. Ltd. is seeking a skilled Logistics/CS professional to lead KPI tracking, process improvements and customer reporting in Singapore. You will release CS work orders, monitor team performance, and coordinate with warehouse on stock issues.

The role requires 5+ years in logistics, 3PL exposure, and strong people management. Rotational Saturdays are required; a comprehensive benefits package is provided.

Qualifications

• Degree/Diploma in Logistics and/or Supply Chain Management.
• Minimum 5 years of relevant working experience in logistics.
• 3PL experience is an advantage.
• Good people management and leadership skill.
• Stakeholders management skills.
• Highly motivated and committed to support company's transformational journey.

Responsibilities

• Set up and track KPI for CS team, monthly and quarterly review of overall and individual performances, productivity.
• Release job orders to respective CS personnel.
• Monitor the team performance.
• Generate weekly & monthly inventory reports to accounts for billing.
• Generate customized inventory reports to customers.
• Establish stocktake schedule for customers.
• Settle stock discrepancies.
• Coordinate with warehouse on customer complaints with regard to stock issues.
• Create all customers' manual folder, and upkeep of all customers' requirements, quoted services details.
• Must be able to commit to rotational Saturdays.
• Compute shipment billing charges (documentation, handling, storage, VAS) by applying correct quantity × rate calculations per service type.
• Apply differentiated and tiered rates (e.g. by container size, storage type, SKU volume) accurately.
• Cross-check computed charges against quoted customer service requirements before invoicing.
• Prepare itemized billing breakdowns for accounts and customers.
• Establish and maintain stocktake/cycle count schedules per customer.
• Investigate and resolve stock discrepancies arising from stocktakes.

Skills

People management

Leadership

Stakeholder management

Motivation & commitment

Education

Degree/Diploma in Logistics and/or Supply Chain Management

Job description

Key responsibilities:

• Set up and track KPI for CS team, monthly and quarterly review of overall and individual performances, productivity

• Release job orders to respective CS personnel

• Monitor the team performance

• Generate weekly & monthly inventory reports to accounts for billing

• Generate customized inventory reports to customers

• Establish stocktake schedule for customers

• Settle stock discrepancies

• Coordinate with warehouse on customer complaints with regard to stock issues

• Create all customers' manual folder, and upkeep of all customers' requirements, quoted services details

• Must be able to commit to rotational Saturdays

• Compute shipment billing charges (documentation, handling, storage, VAS) by applying correct quantity × rate calculations per service type
• Apply differentiated and tiered rates (e.g. by container size, storage type, SKU volume) accurately
• Cross-check computed charges against quoted customer service requirements before invoicing
• Prepare itemized billing breakdowns for accounts and customers
• Establish and maintain stocktake/cycle count schedules per customer
• Investigate and resolve stock discrepancies arising from stocktakes

Skills & Competencies:

• Degree/Diploma in Logistics and/or Supply Chain Management

• Minimum 5 years of relevant working experience in logistics

• 3PL experience is an advantage

• Good people management and leadership skill

• Stakeholders management skills

• Highly motivated and committed to support company's transformational journey

Employee Benefits:

• Medical Insurance (Group Term Life/ Group Personal Accident/ Inpatient/ Outpatient & Specialist)

• Dental benefit

• Health Screening

• Various incentives and allowances

• Birthday/ Newborn/ Marriage voucher

• Internal and External training will be provided

• Daily transport provided to/from lakeside mrt

• Air-conditioner working environment i.e warehouse in cold room

• Recognition Awards – Long Service, Employee of the month

• Annual leave entitlement starts from 10 days, extended paternity leave, paid sick leave during probation

• In-house flash sales and staff discounts/ rebate (Baker & Cook, Plank, Udders, all triple plus brands)

• Referral Rewards up to $1,200 for every successful placement

*subject to eligibility criteria or if applicable