Senior Assistant Manager, Business Liaison Office

SingHealth Community Hospitals; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A community hospital system in Singapore is seeking a dedicated Senior Assistant Manager to support the Business Office. The role involves operational planning, supervising patient admissions, and providing financial counselling to patients and families. Candidates should have a Bachelor’s degree in Business Administration and at least 4 years of experience, preferably in a supervisory capacity. Strong communication skills and proficiency in Microsoft Office are required. This is a full-time position with occasional Saturday work.

Qualifications

• Minimum of 4 years of working experience, with supervisory experience preferred.
• Strong interpersonal and communication skills essential.
• Collaboration within a team is crucial.

Responsibilities

• Assist in operational planning and policy implementation.
• Supervise team in managing patient transfers and admissions.
• Conduct financial counselling and address billing matters.
• Analyze patient admission data to improve BOR.

Skills

Interpersonal skills

Communication skills

Customer service orientation

Team collaboration

Education

Bachelor’s degree in Business Administration or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

We are seeking a dedicated individual to join our Business Office (BO) in SingHealth Community Hospitals as a Senior Assistant Manager. In this role, you will support the department manager in ensuring smooth patient admissions, high service standards, and effective operational processes. The job responsibilities are:

Operational Planning

• Assist the Department Manager in formulating teamwork plans, establishing and implementing BO policies and procedures, work instructions, and mapping processes to support operational excellence.
• Institute internal control measures to meet performance standards.
• Assist the Team Lead to supervise the team in managing patient transfers and admissions into the hospital.
• Assist the Team Lead to oversee staff deployment to ensure adequate manpower and coverage that aligns with workload demands, including participating in the admission and transfer of patients to ensure a timely, smooth, and efficient process.

Financial Counselling & Assistance

• Ensure the team conducts financial counselling and admission briefings for patients and their families.
• Identify genuine financial hardship cases and facilitate financial assistance in accordance with established policies, procedures, and internal controls.
• Ensure patient and family interactions are attended to promptly, courteously, and professionally.
• Provide guidance on enquiries relating to admissions, billing matters, and collection of payments.

Reporting & Analysis

• Analyse patient admission and discharge data and address declines in Bed Occupancy Rate (BOR).
• Provide regular management reports with analysis on BOR trends.

Who We’re Looking For

• Bachelor’s degree in Business Administration or equivalent is preferred
• At least 4 years of working experience, with supervisory experience preferred
• Strong interpersonal and communication skills
• Genuine interest in customer service and a passion for serving patients and guests
• A collaborative team player
• Proficient in Microsft Office (Word, Excel, Powerpoint)
• This position requires working half a Saturday on a rotational basis