Senior Assistant Manager, Allied Health Operations (EG)

Woodlands Health; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Woodlands Hospital in Singapore seeks an experienced Operations and Planning Specialist to support Allied Health departments and drive efficient workflows.

You will contribute to procurement, budgeting, data analysis, and the rollout of new services, leveraging lean management and strong organizational skills.

Qualifications

• University degree in science or business administration or related field.
• At least 5 years of experience in healthcare or related industries.
• Experience in supporting operations and process improvement.
• Some experience in data analysis and business processes.

Responsibilities

• Support effective running and continuous improvement of existing services.
• Assist daily operations: procurement, inventory, invoicing, and admin tasks.
• Analyze data and report on operational and financial indicators.
• Implement initiatives to improve processes and efficiency.
• Support quality service management, complaints, and feedback.
• Assist heads of department with annual workplans and budgets.
• Coordinate meetings, minutes, and follow-up items; mentor junior staff.

Skills

PowerPoint

Excel

Word

Communication

Interpersonal

Data analysis

Critical thinking

Lean management

Organization

Education

Bachelor's degree in science or business

Tools

Microsoft Office

Job description

About Us

Woodlands Hospital is a next-generation healthcare system in Singapore, designed from the ground up to meet the future of care. As a new integrated acute and community hospital with specialist outpatient services and innovative care models, we go beyond traditional hospital walls to deliver person-centred, connected, and seamless care.

Our mission is to redefine healthcare for a rapidly aging and diverse population through digital innovation, preventive health, and strong partnerships with the community. With a deep commitment to team-based care, sustainability, and health equity, Woodlands Hospital is not just about treating illness – we are building a healthier future for all.

Job Purpose

Support Allied Health Departments in managing and continuously improving operational processes, ensuring efficient workflows and the delivery of high‑quality care to patients.

Major Duties & Responsibilities

Operations - 40%

• Support the effective running, monitoring, and continuous improvement of existing services.
• Support department daily operations, including procurement of equipment and supplies, inventory management, invoice processing, and other administrative functions
• Conduct data analysis and reporting for operational and financial indicators (e.g., waiting time, turnaround time, financial performance) for regular monitoring of operational and performance metrics
• Implement initiatives to improve business processes, service workflows, and operational efficiency
• Support quality service management efforts, including service quality review, complaints and feedback management
• Support HODs in the supervision of Ancillary staff (e.g. PSAs)
• Assist HODs in preparing annual workplans, manpower plans, and budgets

Planning and Development - 40%

• Support the planning, design and development of new services and and operational initiatives.
• Conduct planning, analysis, and review of business, service, and operational workflows/processes
• Support the setup of new services, including writing proposals, assisting with procurement exercises, coordinating system integration, and managing operational rollout.
• Assist in identifying, evaluating, and implementing innovative technologies
• Coordinate and facilitate organisation-wide or cross-departmental initiatives across Allied Health departments

General 20%

• Oversee and assist in daily operational, administrative and procurement duties.
• Coordinate meetings, prepare minutes, track follow‑up items, and support committee-related work.
• Provide guidance and training to junior staff.
• Perform any other duties / projects as assigned by reporting officer.
• Support all corporate activities.

Job Requirements

Education / Training / Experience

• University Degree in science or Business Administration, Business Management or related degree
• At least 5 years of experience in healthcare or related industry
• Experience in supporting operations
• Some experience in business process and data analysis

Attributes

• Microsoft Office (Powerpoint, Excel – Intermediate/Advanced, Word)
• Communication skills
• Inter-personal skills
• Data analysis
• Critical thinking
• Lean management
• Strong organizational skill