Senior AKS Production Support Engineer – Finance

Zenith Infotech Pte Ltd.; Singapore; Presencial; SGD 90.000 - 130.000; Jornada completa

Descripción de la vacante

Zenith Infotech (S) Pte Ltd. is seeking an experienced Level 2 Production Support Engineer focused on financial services. The role involves incident analysis, troubleshooting, and ensuring service SLAs are met across critical production systems.

You will monitor health with Splunk and AppDynamics, develop Python automation, and collaborate with Level 3 for complex fixes, while communicating effectively with business and operations teams.

Formación

• 8+ years of hands-on production support in financial services.
• Strong Azure fundamentals with AKS experience.
• Proficiency in SQL for troubleshooting and data analysis.
• Automation and scripting experience, preferably Python.
• Experience with Level 2 support; Level 3 exposure is a plus.
• Experience with monitoring/logging tools: Splunk, AppDynamics.
• Excellent communication with technical and non-technical stakeholders.
• Nice-to-have: BI/reporting tools like Tableau/Power BI.

Responsabilidades

• Provide Level 2 production support for financial-domain applications, including incident analysis and resolution per SLAs.
• Perform root cause analyses and coordinate with Level 3 to implement long-term fixes.
• Monitor application health with Splunk, AppDynamics and other monitoring tools.
• Develop and maintain automation scripts to streamline support activities.
• Write and optimize SQL queries for data investigation and troubleshooting.
• Collaborate with business/ops teams to communicate status and reduce end-user impact.
• Contribute to knowledge base, runbooks, and SOPs for consistency.
• Participate in on-call rotations to support critical production systems.
• Keep up-to-date with new technologies and best practices.

Conocimientos

8+ years exp

Azure AKS

SQL

Python scripting

Splunk

AppDynamics

Incident management

Communication skills

Herramientas

Tableau

Power BI

Descripción del empleo

Zenith Infotech (S) Pte Ltd. is seeking an experienced Level 2 Production Support Engineer focused on financial services. The role involves incident analysis, troubleshooting, and ensuring service SLAs are met across critical production systems.

You will monitor health with Splunk and AppDynamics, develop Python automation, and collaborate with Level 3 for complex fixes, while communicating effectively with business and operations teams.