Finance Production Support Engineer - Level 2 (Azure/AKS)

ZENITH INFOTECH (S) PTE LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Zenith Infotech (S) PTE LTD. is seeking an experienced Level 2 Production Support Engineer to support and enhance business-critical financial applications in a fast-paced, regulated environment. The role requires strong technical and analytical skills, with exposure to incident resolution, automation, and data analysis.

You will work with Splunk, AppDynamics, SQL, and automation scripts while collaborating with business and operations teams to minimize end-user impact and drive stability.

Qualifications

• 8+ years of hands-on production support in financial services.
• Strong knowledge of Azure fundamentals and AKS.
• Proficient SQL for troubleshooting and data analysis.
• Experience with Python scripting for automation.
• Familiarity with Splunk and AppDynamics monitoring.

Responsibilities

• Provide Level 2 production support for financial applications, incl. incident analysis and resolution within SLAs.
• Perform root cause analysis and coordinate with Level 3 for fixes.
• Monitor application health using Splunk, AppDynamics, and other tools.
• Develop automation scripts (Python) to streamline support activities.
• Write and optimize SQL queries to investigate data issues.
• Collaborate with business/operations teams to communicate status and minimize impact.
• Contribute to knowledge bases, runbooks and SOPs for efficiency.
• Participate in on-call rotations for critical production systems.
• Learn new technologies to improve stability and reliability.
• Collaborate with reporting teams using Tableau/Power BI for analysis.

Skills

Production support

Azure AKS

SQL

Python scripting

Splunk

AppDynamics

On-call support

Communication skills

Analytical thinking

Tools

Tableau

Power BI

Business Objects

Job description

Zenith Infotech (S) PTE LTD. is seeking an experienced Level 2 Production Support Engineer to support and enhance business-critical financial applications in a fast-paced, regulated environment. The role requires strong technical and analytical skills, with exposure to incident resolution, automation, and data analysis.

You will work with Splunk, AppDynamics, SQL, and automation scripts while collaborating with business and operations teams to minimize end-user impact and drive stability.