Application Support (L2) - Contract

Zenith Infotech Pte Ltd.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Zenith Infotech Pte Ltd. in Singapore is seeking an experienced Level 2 Production Support Engineer to support and enhance critical financial applications. You will analyze incidents, perform root-cause analysis, and ensure resolution within SLAs.

The role requires strong Azure/AKS familiarity, SQL proficiency, and scripting in Python, with collaboration across Level 3 and business teams. On-call rotations and continuous learning are expected to improve stability and service quality.

Qualifications

• 8+ years of hands-on production support in the financial domain.
• Strong Azure fundamentals with AKS experience.
• Proficiency in SQL for troubleshooting.
• Automation and scripting experience (Python).
• Experience in Level 2 support; exposure to Level 3/development support is desirable.
• Experience with monitoring/logging tools such as Splunk and AppDynamics.
• Excellent communication with stakeholders and quick learning.

Responsibilities

• Provide Level 2 production support for financial applications, including incident analysis and resolution within SLAs.
• Perform root cause analysis and collaborate with Level 3/development teams for fixes.
• Monitor application health using Splunk, AppDynamics; proactively address issues.
• Develop automation scripts (Python) to streamline activities.
• Write and optimize SQL queries to investigate data issues.
• Collaborate with business/operations teams to communicate status and minimize impact.
• Contribute to knowledge base, runbooks, and SOPs for efficiency.
• Participate in on-call rotations for critical production systems.
• Continuously learn new technologies to improve stability.
• Collaborate with reporting teams using Tableau/Power BI/Business Objects.

Skills

Production support

Azure AKS

SQL troubleshooting

Python scripting

Incident management

Communication

Analytical thinking

On-call support

Tools

Splunk

AppDynamics

Tableau

Power BI

Business Objects

Azure Kubernetes Service

Job description

Role Summary

We are looking for an experienced Level 2 Production Support Engineer with a strong background in financial services to support and enhance our business-critical applications.

The ideal candidate combines deep technical skills with strong analytical and problem-solving abilities, and is comfortable working in a fast-paced, highly regulated environment.

Key Responsibilities

• Provide Level 2 support for production applications in the financial domain, including incident analysis, troubleshooting, and resolution within agreed SLAs.
• Perform detailed root cause analysis and collaborate with Level 3 / development teams for complex issues and long-term fixes.
• Monitor application health and performance using tools such as Splunk, AppDynamics, and other enterprise monitoring solutions, proactively identifying and addressing issues.
• Develop and maintain automation scripts (preferably in Python) to streamline support activities, monitoring, and incident resolution.
• Write and optimize SQL queries to investigate data-related issues and support application troubleshooting.
• Work closely with business and operations teams to understand issues, communicate status, and minimize impact on end users.
• Contribute to knowledge base articles, runbooks, and standard operating procedures to improve support efficiency and consistency.
• Participate in on-call rotations and support coverage for critical production systems as required.
• Continuously learn and adopt new technologies, tools, and best practices to improve the stability and reliability of supported applications.
• Collaborate with reporting and analytics teams where needed, leveraging tools such as Tableau, Power BI, or Business Objects for issue analysis and reporting.
  

Required Skills and Experience

• Minimum of 8 years of hands-on production support experience in the financial domain.
• Strong understanding of Azure fundamentals with practical experience in Azure Kubernetes Service (AKS).
  
• Proficiency in SQL for troubleshooting and data analysis.
• Experience with automation and scripting, preferably using Python.
• Proven experience in Level 2 support; exposure to Level 3 / development support is highly desirable.
• Experience with monitoring and logging tools such as Splunk, AppDynamics, and similar platforms.
• Strong analytical and problem-solving skills with the ability to quickly diagnose and resolve complex issues.
• Excellent communication skills and the ability to work effectively with technical and non-technical stakeholders.
• Demonstrated willingness and ability to learn and explore new technologies and tools.

Nice-to-Have

• Experience with reporting and BI tools such as Tableau, Power BI, or Business Objects.
• Prior experience in performance tuning and capacity planning for production systems.
• Familiarity with ITIL processes (Incident, Problem, Change Management).