Level 2 Production Support & Automation Engineer

Jobline Resources Pte Ltd; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

Jobline Resources Pte Ltd is seeking an experienced Production Support Engineer to provide Level 2 support for production applications in a busy environment. You will perform incident analysis, troubleshoot issues, and collaborate with Level 3 teams to implement long-term fixes.

The role requires strong SQL skills, experience with Azure AKS, and automation scripting (Python). You will monitor systems with Splunk and AppDynamics, contribute to knowledge bases, and participate in on-call rotations

Qualifications

• Degree or diploma in Computer Engineering or equivalent.
• 8+ years of hands-on production support experience.
• Strong knowledge of Azure fundamentals with practical experience in AKS.
• Proficiency in SQL for troubleshooting and data analysis; Python scripting.
• Experience with monitoring and logging tools such as Splunk and AppDynamics.
• Experience in Level 2 support; Level 3 exposure desirable.
• Excellent communication with stakeholders (technical and non-technical).
• Willingness to learn and explore new technologies and tools.

Responsibilities

• Provide Level 2 production support for applications.
• Perform incident analysis, troubleshooting, and resolution within SLAs.
• Conduct root cause analysis and collaborate with Level 3/development teams for fixes.
• Monitor application health using Splunk, AppDynamics, and other tools.
• Develop automation scripts, preferably in Python.
• Write and optimize SQL queries for data-related investigations.
• Collaborate with business and operations to minimise end-user impact.
• Contribute to knowledge base articles, runbooks, and SOPs to improve efficiency.
• Participate in on-call rotations for production systems.
• Continuously learn and adopt new technologies to improve stability.
• Collaborate with reporting teams using Tableau/Power BI/Business Objects when needed.

Skills

Analytical thinking

Problem solving

Communication skills

Willingness to learn

Education

Degree / Diploma in Computer Engineering or equivalent

Tools

Splunk

AppDynamics

Azure Kubernetes Service (AKS)

SQL

Job description

Jobline Resources Pte Ltd is seeking an experienced Production Support Engineer to provide Level 2 support for production applications in a busy environment. You will perform incident analysis, troubleshoot issues, and collaborate with Level 3 teams to implement long-term fixes.

The role requires strong SQL skills, experience with Azure AKS, and automation scripting (Python). You will monitor systems with Splunk and AppDynamics, contribute to knowledge bases, and participate in on-call rotations