Senior Airline Strategy & Operations Lead

Ant Group; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

Ant Group is seeking a results-driven operations/strategy professional in Singapore. The role focuses on market insights, commercial strategy, and scalable operations to grow merchant and user volumes while enhancing customer experience.

The candidate will collaborate with Marketing, Product, Finance and Technology teams to implement differentiated strategies and drive performance across markets.

Qualifications

• Bachelor's degree or higher with 5+ years of relevant operations or management experience.
• Familiarity with internet, airline/travel, e-commerce, or F&B industries; hands-on merchant operations experience.
• Strong business acumen, data analysis, and goal-oriented execution to identify opportunities.
• Systematic thinking; ability to build scalable processes from 0 to 1 with strong risk awareness.
• Cross-functional collaboration with internal/external stakeholders; excellent communication and negotiation skills.

Responsibilities

• Analyze markets and design strategies with the BD team to drive growth and set targets.
• Lead cross-functional initiatives to optimize onboarding, pricing, incentives and product coverage.
• Monitor end-to-end customer journey and address bottlenecks to improve growth and retention.
• Develop and refine standardized operating processes, training, product docs, and sales enablement materials.

Skills

Market analysis

Strategic thinking

Cross-functional collaboration

Data-driven decision making

Problem solving

Education

Bachelor's degree or higher

Job description

Ant Group is seeking a results-driven operations/strategy professional in Singapore. The role focuses on market insights, commercial strategy, and scalable operations to grow merchant and user volumes while enhancing customer experience.

The candidate will collaborate with Marketing, Product, Finance and Technology teams to implement differentiated strategies and drive performance across markets.