Senior Airfreight Customer Service Lead

CEVA LOGISTICS SOLUTIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 29,000 - 47,000; Full time

Job summary

Bollore Logistics Singapore is seeking a customer service professional to join the IFF team, supporting seamless airfreight operations and customer-focused solutions in line with business objectives. You will handle calls, inquiries, document checks, rate negotiations, and data updates across internal and external stakeholders, aiming for timely delivery and compliance with SOPs.

The role demands good English and flexibility for overtime, with a strong emphasis on accuracy and customer

Qualifications

• Minimum GCE ‘O’ levels with 1-2 years customer service-related experience.
• Experience in freight-forwarding (airfreight) is advantageous.
• Good written and spoken English.

Responsibilities

• Answer all incoming calls promptly and politely
• Respond to customer enquiries promptly
• Basic knowledge on cargo commodity as per IATA rules and regulations
• Handle all air export shipment interface with multiple parties (internal and external customer/stakeholders) on shipment requirements
• Booking of flights with planning team
• Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
• Ensure all data are updated correctly in system
• Liaise with overseas agents on various requirements and rates
• Obtain rate approval from customer before shipment departs
• Provide flight details and feedback to customer on freight status timely
• To ensure AED compliance and job file closures within KPI
• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignee, as well as updating shipment delays to shipper and destination stations whenever occurs
• Good understanding of customer’s SOP and shipment handling requirement by ensuring compliance prior to shipping, with customer satisfaction
• Monitor progress to achieve month end targets / annual objectives and KPI
• Supporting others on shipment execution when necessary
• Manage claims query, follow up with internal stake holders and vendors, and update customer
• Provide airfreight quotations upon application
• Take charge of Supplier’s invoice disputes
• Timely escalation of issues / concerns that requires broader attention and resolution
• Take on all other ad-hoc tasks delegated by Supervisor/Manager

Skills

Excellent communication

Interpersonal skills

English proficiency

Over-time flexibility

Education

GCE O levels

Job description

Bollore Logistics Singapore is seeking a customer service professional to join the IFF team, supporting seamless airfreight operations and customer-focused solutions in line with business objectives. You will handle calls, inquiries, document checks, rate negotiations, and data updates across internal and external stakeholders, aiming for timely delivery and compliance with SOPs.

The role demands good English and flexibility for overtime, with a strong emphasis on accuracy and customer