Airfreight Customer Liaison & Operations Specialist

IHUB SOLUTIONS PTE LTD; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

IHUB SOLUTIONS PTE LTD in Singapore is seeking a logistics professional to handle cargo and shipments, coordinate with customers and carriers, and manage documentation. The role requires attention to detail and strong communication skills.

The candidate will also liaise with internal teams, enter data into the in-house system, and provide operational support to ensure timely service delivery.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Ability to stay composed and professional with stressed customers.
• Strong proficiency in Microsoft Office (Excel, Word, etc.).
• Experience in Customer Support or Call Centre preferred.
• Exceptional multitasking and time-management abilities.

Responsibilities

• Cargo & Shipment Handling: verify cargo clearance permits and conditions before release.
• Shipment Coordination & Follow-Up: track shipments with customers, carriers and overseas agents.
• Documentation & Communication: prepare airfreight documents and communicate with customers.
• Coordination & Liaison: coordinate with carriers, vendors, and internal teams.
• Data Entry & System Management: input shipment details and invoices into the operations system.
• Operational Support: provide general support to the operations team.

Job description

IHUB SOLUTIONS PTE LTD in Singapore is seeking a logistics professional to handle cargo and shipments, coordinate with customers and carriers, and manage documentation. The role requires attention to detail and strong communication skills.

The candidate will also liaise with internal teams, enter data into the in-house system, and provide operational support to ensure timely service delivery.