Senior Administrative & Operations Manager

Nanyang Technological University; Singapore; On-site; SGD 67,000 - 92,000; Full time

Job summary

The NTU WeBank Joint Research Centre on FinTech (WeBank) in Singapore is seeking an experienced Administrative Manager to oversee day-to-day operations, governance and service delivery across the Centre/Lab.

You will develop, review and implement policies, manage financials, procurement, events and staff onboarding, while coordinating with HR, Finance, IT and vendors to ensure smooth operations and excellent stakeholder service within NTU policies.

Qualifications

• A good degree in any discipline from a recognized university with at least 5 years of relevant experience in administration, operations or similar role.
• Excellent communication, interpersonal and stakeholder-management skills.
• Strong analytical, problem-solving and decision-making abilities.
• Ability to interpret and apply policies, procedures and guidelines and translate them into practical operational solutions.

Responsibilities

• Manage the Centre/Lab’s day-to-day administrative and operational functions, ensuring effective, efficient and compliant service delivery.
• Develop, review and implement administrative policies, SOPs, workflows and tracking mechanisms to strengthen governance and operational efficiency.
• Manage financial administration, including travel requests, expense claims, event-related expenditure and other financial transactions.
• Manage the procurement and vendor management activities, including procurement planning, purchase processes, vendor registration, delivery coordination, invoice processing and resolution of procurement-related issues.
• Plan and oversee event arrangements for meetings, workshops, seminars, visits and other activities.
• Oversee staff onboarding and offboarding, access administration, seating and space allocation, staff records and other related administrative matters.
• Manage fixed and inventory asset management, including asset records, tagging, loan documentation, asset verification and return of assets during staff offboarding.
• Oversee the Work Study Scheme and other research/student administrative processes, providing guidance to PIs, supervisors, researchers and students.
• Act as a key liaison between Centre/Lab’s leadership, researchers, PIs, Finance, Admin, Procurement, IT/access teams, vendors and other University stakeholders to resolve operational matters.
• Monitor workload, priorities, service standards and operational risks across the administrative function.
• Identify opportunities to streamline administrative processes, improve service delivery and strengthen governance.
• Provide guidance and support to the administrative team, where applicable, and promote a collaborative, accountable and service-oriented working environment.

Skills

Stakeholder management

Communication

Analytical thinking

Policy interpretation

Independent work

Process improvement

Team collaboration

Education

Bachelor's degree

Job description

The NTU WeBank Joint Research Centre on FinTech (WeBank) in Singapore is seeking an experienced Administrative Manager to oversee day-to-day operations, governance and service delivery across the Centre/Lab.

You will develop, review and implement policies, manage financials, procurement, events and staff onboarding, while coordinating with HR, Finance, IT and vendors to ensure smooth operations and excellent stakeholder service within NTU policies.