Manager, Administrative Support

Nanyang Technological University Singapore; Singapore; Sur place; SGD 60 000 - 100 000; Plein temps

Résumé du poste

Nanyang Technological University Singapore is seeking an experienced administrator to manage day‑to‑day operations for the Centre/Lab, ensuring compliant and efficient service delivery.

You will develop policies, implement SOPs, and oversee financials, procurement, and staff onboarding. The role requires strong stakeholder management, analytical thinking and a commitment to governance and integrity.

Qualifications

• A good degree from a recognized university.
• A minimum of 5 years of relevant administration or operations experience.
• Excellent communication and stakeholder-management skills.

Responsabilités

• Manage the Centre/Lab’s day-to-day administrative and operational functions with governance in mind.
• Develop and implement SOPs, workflows, and tracking to strengthen governance and efficiency.
• Oversee financial administration including travel requests, expenses, and procurement processes.
• Coordinate procurement and vendor management, including invoicing and vendor registration.
• Plan and oversee event arrangements, including venue, catering, logistics, and registration.
• Oversee staff onboarding/offboarding, access, and space allocation in coordination with HR.
• Manage fixed and inventory asset records and asset verification.
• Support Work Study Scheme and research/student administrative processes.
• Act as liaison between leadership, researchers, Finance, Admin, IT, and stakeholders to resolve issues.
• Monitor workload, service standards, and operational risks; propose improvements.

Connaissances

Stakeholder mgmt

Communication

Analytical

Policy interpretation

Process improvement

Attention to detail

Independent work

Formation

Bachelor's degree

Description du poste

Key Responsibilities:

• Manage the Centre/Lab’s day-to-day administrative and operational functions, ensuring effective, efficient and compliant service delivery.
• Develop, review and implement administrative policies, Standard Operating Procedures (SOPs), workflows and tracking mechanisms to strengthen governance and operational efficiency.
• Manage financial administration, including travel requests, expense claims, event-related expenditure and other financial transactions, ensuring appropriate funding, approvals, documentation and compliance with NTU policies.
• Manage the procurement and vendor management activities, including procurement planning, purchase processes, vendor registration, delivery coordination, invoice processing and resolution of procurement-related issues.
• Plan and oversee event arrangements for meetings, workshops, seminars, visits and other activities, including venue, catering, logistics, registration, audio-visual and on-site arrangements.
• Oversee staff onboarding and offboarding, access administration, seating and space allocation, staff records and other related administrative matters in coordination with HR and relevant University units.
• Manage fixed and inventory asset management, including asset records, tagging, loan documentation, asset verification and return of assets during staff offboarding.
• Oversee the Work Study Scheme and other research/student administrative processes, providing guidance to PIs, supervisors, researchers and students and ensuring timely and accurate processing.
• Act as a key liaison between Centre/Lab’s leadership, researchers, PIs, Finance, Admin, Procurement, IT/access teams, vendors and other University stakeholders to resolve operational matters and facilitate effective collaboration.
• Monitor workload, priorities, service standards and operational risks across the administrative function, escalating significant issues and recommending appropriate solutions to management.
• Identify opportunities to streamline administrative processes, improve service delivery and strengthen governance through better workflows, documentation, systems and practices.
• Provide guidance and support to the administrative team, where applicable, and promote a collaborative, accountable and service-oriented working environment.

Job Requirements:

• A good degree in any discipline from a recognized university with at least 5 years of relevant experience in administration, operations, research administration or a similar role, preferably within a university.
• Excellent communication, interpersonal and stakeholder-management skills.
• Strong analytical, problem-solving and decision-making abilities, particularly when dealing with complex or non-standard situations.
• Ability to interpret and apply policies, procedures and guidelines and translate them into practical operational solutions.
• Strong attention to detail, accuracy and follow-through.
• Ability to work independently, exercise sound judgement within delegated authority and escal…?
• Demonstrated ability to improve processes and introduce practical solutions to enhance operational efficiency and service quality.
• Service-oriented and collaborative, with the ability to work effectively with stakeholders at different levels.
• Committed to integrity, compliance and high standards of professional conduct.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU