Senior Academic Services & Records Specialist

Nanyang Technological University Singapore; Singapore; On-site; SGD 33,000 - 61,000; Full time

Job summary

Nanyang Technological University Singapore is seeking a diligent administrator in the Student and Academic Services Department. The role supports admissions, progression and award processes, manages academic records, and coordinates data provision to MOE and stakeholders in the NTU community.

You will handle exam records, leave of absence, credit transfers, and assist in policy implementation, governance, and system enhancements, while maintaining high service standards and collaboration across

Qualifications

• Degree or Diploma with at least 3 years of admin experience.
• Experience in admin roles is an advantage.
• Proficient with Microsoft Office and office IT tools.
• Knowledge of databases and process management.
• Familiar with the Personal Data Protection Act (PDPA).
• VQL experience is an added advantage.
• RPA or AI tools experience is a plus.
• Meticulous, organised and able to multi-task.
• Excellent written and verbal communication.
• Able to work independently and as part of a team.
• Service-oriented mindset.

Responsibilities

• Process academic results: create exam records, withdrawal, dissertation results, marks processing, release and review of results.
• Maintain and update academic records for Leave of Absence, credit transfer, exemptions, programme changes.
• Support medals, prizes, and filing of mark lists and reports for stakeholders.
• Support degree conferment and data provision to MOE.
• Manage queries from role-based mailbox and maintain secured folder access.
• Respond to queries from students and schools on academic records.
• Assist with governance, policies, and guidelines dissemination to schools.
• Assist in workflow design, process automation, and system enhancements.

Skills

Office applications

Database management

PDPA knowledge

RPA/AI tools

Communication skills

Team collaboration

Multitasking

Proactive mindset

Work independently

Education

Degree/ Diploma in admin

Tools

VQL

RPA tools

Job description

Nanyang Technological University Singapore is seeking a diligent administrator in the Student and Academic Services Department. The role supports admissions, progression and award processes, manages academic records, and coordinates data provision to MOE and stakeholders in the NTU community.

You will handle exam records, leave of absence, credit transfers, and assist in policy implementation, governance, and system enhancements, while maintaining high service standards and collaboration across