Graduate Studies Operations Lead

Nanyang Technological University; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Nanyang Technological University (NTU Singapore) is seeking an Assistant Manager, Student Administration to support daily postgraduate operations at the NTU Main Campus. The role focuses on admissions, course registration, examinations, and policy documentation to ensure efficient delivery of Graduate Studies services.

You will work with Associate Deans, Programme Directors and academic staff to review curricula, coordinate timetables, and maintain accurate graduate records.

Qualifications

• Degree with at least 3 years of relevant experience.
• Experience in student administration or higher education preferred.
• Proficiency in MS Office and data systems.

Responsibilities

• Support the full spectrum of postgraduate student administration, including admissions, course registration, course exemptions, briefs, examinations, leave matters, outreach and publicity, website content maintenance, overseas conference processing, research internship programmes, and related operational processes.
• Partner with Associate Deans, Programme Directors, and academic staff to review curricula and syllabi, and to prepare, coordinate, and submit academic proposals, changes, and related documentation.
• Plan, coordinate, and oversee the end-to-end examination process, including timetable preparation, venue coordination, examination administration, result processing support, and post-examination follow-up.
• Prepare, update, and maintain student handbooks, FAQs, student instructions, policy documents, workflow guides, letters, timelines, checklists, forms, and other materials for accuracy and consistency.
• Administer SkillsFuture claims and other initiatives managed by the Centre for Professional and Continuing Education (PACE), ensuring compliance with policies and submission requirements.
• Serve as a main contact for Master of Science programme enquiries via counter, email, and phone, providing timely support to students, alumni, faculty, and external stakeholders.
• Support the management of research integrity matters, including coordination of related cases, documentation, tracking, and administrative follow-up.
• Provide student advisory support on general academic and administrative matters and refer cases requiring escalation or specialist intervention.
• Liaise with NTU offices and departments to coordinate postgraduate matters and ensure smooth cross-functional operations.

Skills

MS Office

Data literacy

Interpersonal skills

Organisational skills

Education

Bachelor's degree or higher

Job description

Nanyang Technological University (NTU Singapore) is seeking an Assistant Manager, Student Administration to support daily postgraduate operations at the NTU Main Campus. The role focuses on admissions, course registration, examinations, and policy documentation to ensure efficient delivery of Graduate Studies services.

You will work with Associate Deans, Programme Directors and academic staff to review curricula, coordinate timetables, and maintain accurate graduate records.