Senior Academic Programs & Operations Lead

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 42,000 - 56,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking an Assistant Manager, Academic Services to lead administrative processes for academic programmes, update student records in the student management portal, and coordinate graduation, examinations and related activities.

The role requires liaising with faculty, partner universities and stakeholders to ensure smooth operations. You will schedule timetables, arrange venues and modules for visiting faculty, and support scholarship processing, internships

Qualifications

• Diploma or Degree in any field.
• Minimum 6 years of experience in a Senior Executive role within the education industry.
• Experience as Assistant Manager with supervisory responsibilities will be considered for Manager position.
• Experience in academic administration, student records, examinations, graduation, programme coordination or related education admin functions.
• Experience in coordinating academic programmes with faculty members, partner universities and other institutions.
• Proficient in Microsoft Office and CRM systems.
• Knowledge or experience in using Applied AI tools for workflow automation in academic planning.
• Experience in process improvement, reporting and administrative coordination.
• Willing to work on weekends when required, kept to a minimum.

Responsibilities

• Manage administrative processes for academic programmes, including updating student records in the relevant student management portal, student orientation, university matriculation, certification letters, visa applications and tuition fee matters.
• Prepare and verify graduation documents, student records and reports, and coordinate industry visits.
• Schedule timetables for Master/Postgraduate programmes by liaising with faculty and partner universities.
• Coordinate lecture venues, laboratories and accommodation arrangements for visiting faculty.
• Liaise with lecturers to prepare lecture and examination materials, teaching contracts and lecture claims for submission to the Finance Department.
• Plan and coordinate examinations, including exam papers, exam instructions, printing, seating plans, scanning of answer scripts and examination invigilation.
• Release and update examination results and arrange answer script viewing sessions.
• Monitor student results and academic progress, and arrange follow-up meetings where required.
• Provide administrative support for student internship and thesis placements with local and overseas institutions or companies.
• Support scholarship application processing, verification and updating of academic details.
• Handle student disciplinary matters and administrative issues when required.
• Maintain student matriculation records and prepare reports for submission across academic programmes.
• Support the Manager, faculty and relevant teams in certification and accreditation activities.
• Coordinate with the University and partner institutions to ensure academic policies, procedures and teaching-related matters are implemented accordingly.
• Liaise with partner universities and other academic stakeholders.
• Support budgetary reviews, financial reporting, student and faculty reporting, expense monitoring and process improvement initiatives.
• Plan and coordinate events including graduation, orientation, career opportunity days, alumni events and other Academic Services activities.
• Attend local or overseas roadshows for marketing and outreach activities when required.

Skills

Supervisory experience

Stakeholder coordination

Policy implementation

Process improvement

Reporting and administrative

Weekend availability

Education

Diploma or Degree in any field

Tools

Microsoft Office applications

CRM systems

Applied AI tools

Job description

The Supreme HR Advisory Pte. Ltd. is seeking an Assistant Manager, Academic Services to lead administrative processes for academic programmes, update student records in the student management portal, and coordinate graduation, examinations and related activities.

The role requires liaising with faculty, partner universities and stakeholders to ensure smooth operations. You will schedule timetables, arrange venues and modules for visiting faculty, and support scholarship processing, internships