Luxury Guest Experience Specialist

THE RITZ-CARLTON, MILLENIA SINGAPORE; Singapore; On-site; SGD 32,000 - 52,000; Full time

Job summary

The Ritz-Carlton, Millenia Singapore is seeking a Guest Experience Expert to deliver memorable service throughout a guest's stay. You will assist with check-in/check-out, respond to requests, and coordinate with Front Office and Guest Services to ensure seamless experiences.

This role involves standing and moving around for extended periods, maintaining a professional appearance, and applying The Ritz-Carlton Gold Standards to every guest interaction.

Qualifications

• High school diploma or GED equivalent required.
• No related work experience.
• No supervisory experience.

Responsibilities

• Report for duty on time, well groomed and in a clean and smart uniform.
• Attend daily line up in conjunction with the Front Office team.
• Follow all hotel rules and regulations and keep desk tidy at all times.
• Greet VIP guests on arrival and assist with check-in/out in a professional manner.
• Be knowledgeable about hotel services and facilities to provide guests with necessary information.

Education

High school diploma or GED

Job description

The Ritz-Carlton, Millenia Singapore is seeking a Guest Experience Expert to deliver memorable service throughout a guest's stay. You will assist with check-in/check-out, respond to requests, and coordinate with Front Office and Guest Services to ensure seamless experiences.

This role involves standing and moving around for extended periods, maintaining a professional appearance, and applying The Ritz-Carlton Gold Standards to every guest interaction.