Network Consultant

Singtel; Singapore; On-site; Confidential; Full time

Job summary

Singtel is seeking a Network Consultant to ensure continuous monitoring, support, and maintenance of SD-WAN solutions and IT infrastructure. You will engage in incident management, change requests, and operational tasks across multiple SD-WAN platforms.

The role requires 1–2 years in IT infrastructure operations, strong problem-solving skills, and English fluency. Collaboration with internal teams and vendors is essential.

Qualifications

• Tertiary education in Information Technology, Networking, or a related field (Bachelor's degree or Polytechnic diploma preferred).
• 1–2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud).
• Certifications in networking, systems, virtualization, cloud, or IT service management (e.g., ITIL, CCNA, CCNP) are advantageous.

Responsibilities

• Proactively monitor and support network infrastructure, including SD-WAN, routers, switches, and wireless solutions.
• Provide first-level support and troubleshooting for detected issues.
• Respond to and resolve IT incidents, following escalation protocols and documenting resolutions.
• Execute predefined standard service requests and change requests across SD-WAN platforms (Cisco Viptela, VMware VeloCloud, RansNet, Silver Peak, Fortinet).
• Perform daily health checks, log reviews, and system performance monitoring; ensure tasks meet SLAs.
• Maintain clear communication with IT teams, stakeholders, and end users; provide timely incident updates.
• Follow policies and regulatory standards to ensure secure and compliant IT operations.

Skills

Analytical thinking

Problem-solving

Interpersonal skills

Communication skills

Education

Bachelor's degree in IT/Networking

Tools

ITIL

CCNA

CCNP

VMware

SD-WAN certifications

Job description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that take your career to new heights. So, when you say hello to us, you are really empowered to say…"Hello BIG Possibilities".

We are looking for dedicated and highly motivated Network Consultant to join our team.

This role is critical in ensuring the continuous monitoring, support, and maintenance of customers' SD-WAN solutions and overall IT infrastructure. The ideal candidate will possess a solid technical foundation, strong problem‑solving capabilities, and the ability to perform under pressure in a dynamic environment.

Key Responsibilities

Monitoring and Support

• Proactively monitor and support network infrastructure, including routers, switches, firewalls, SD-WAN, and wireless solutions.
• Provide first-level support and troubleshooting for detected issues.

Incident Management

• Respond to and resolve IT incidents in a timely manner, adhering to established procedures and escalation protocols.
• Accurately document incidents and resolutions within the incident management system.

SD-WAN Change Request Management

• Execute predefined standard service requests and change requests across various SD-WAN platforms, including:
  • Cisco Viptela
  • VMware VeloCloud
  • RansNet
  • Silver Peak
  • Fortinet

Operational Tasks

• Perform daily health checks, log reviews, and system performance monitoring.
• Ensure all scheduled tasks are completed within agreed service levels.
• Troubleshoot infrastructure issues and coordinate with specialist teams and vendors.
• Participate in maintenance activities and operational improvements.

Communication

• Maintain clear communication with internal IT teams, stakeholders, and end users.
• Provide timely updates on incident status and operational activities.

Compliance and Security

• Follow company policies and regulatory standards to ensure secure and compliant IT operations.

Qualifications & Requirements

• Tertiary education in Information Technology, Networking, or a related field (Bachelor's degree or Polytechnic diploma preferred).
• At least 1–2 years of experience in IT infrastructure operations or technical support (LAN/WAN/Cloud).
• Relevant professional certifications in networking, systems, virtualization, cloud, or IT service management (e.g., ITIL, CCNA, CCNP, VMware, or SD-WAN vendor certifications) are advantageous.
• Strong analytical and problem-solving skills with a keen interest in information security and network reliability.
• Fluent in English, both written and spoken, with strong interpersonal and communication skills.
• Candidates should indicate their certifications and years of experience with the listed technologies in their application.
• Good to have experience or knowledge supporting SD-WAN environments such as:
  • Cisco Viptela
  • VMware VeloCloud
  • RansNet
  • Silver Peak
  • Fortinet
• Ability to perform operational changes, troubleshoot issues, and coordinate escalations when required.
• Experience with enterprise wireless platforms such as Cisco, Aruba, Ruckus, Meraki, or equivalent solutions is advantageous.
• Experience supporting and troubleshooting enterprise Wireless LAN (WLAN) environments, including:
  • Access Points (APs)
  • Wireless Controllers
  • Cloud-managed wireless solutions