Staff Technology Delivery Architect

Singtel; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Singtel is looking for a seasoned professional to lead the Platform Operations team focused on SD-WAN products and services. The role involves troubleshooting, maintenance, and management of SD-WAN platforms. Ideal candidates will have a Bachelor’s degree along with significant experience in IP networking and SD-WAN systems. Team leadership skills and expertise with various routers and switches are essential. The position offers opportunities to work on innovative network solutions and engage with cross-functional engineering teams.

Qualifications

• 10 years minimum of IP network experience.
• 5-8 years’ experience with SD-WAN systems.
• 3-5 years’ experience in team management.

Responsibilities

• Lead and manage the platform Ops team.
• Handle preventive maintenance on the SD-WAN Platform Operations.
• Support the expansion and upgrades of new network and systems infrastructure.

Skills

IP network experience

SD-WAN systems

Team management

Analytical skills

Troubleshooting skills

Education

Bachelor’s degree in relevant engineering or computer science field

Tools

Cisco

Juniper

VMware VeloCloud

Fortinet SD-WAN

Job description

Lead a team to support Singtel SD-WAN platform products and services in all aspects of maintenance and operations. Represent and lead Platform Operations in simple or complex technical issues. Participate in escalated cases to resolve incidents and ensure satisfactory performance. Execute configuration changes as supported by work orders and change requests after careful review and testing. Govern all SD-WAN platforms in terms of security vulnerabilities, incidents, and remediation. Generate reports on a daily, weekly, monthly, quarterly and annual basis about performance, incidents, security posture, and changes of all platforms. Participate in designing, reviewing and implementing upcoming platform products and services as required.

Make an Impact By

• Lead and manage the platform Ops team
• Handle regular preventive maintenance on the SD-WAN Platform Operations.
• Support the expansion, upgrades and rollouts of new network and systems infrastructure including hardware such as routers, switches, firewalls, virtual appliances, VNFs, network monitoring and management systems.
• Support engineering teams on new product/feature implementation, node deployment, and technical support matters.
• Responsible for troubleshooting and timely resolution of faults/issues within the SD-WAN platforms services.
• Analyze SD-WAN platforms’ performance and take proactive actions and preventive measures to monitor and enhance the network performance including software and hardware upgrades, etc.
• Prepare statistical reports on network and equipment performance.
• Analyze financial information (e.g., revenues, expenditures and cash management) to ensure all operations are within budget.
• Present annual budgets to management.
• Vendor negotiation and preparation of cost analysis and justifications.
• Perform SD-WAN platforms performance analysis.
• Proactively engage engineering teams and recommend courses of actions to prevent incidents that may be caused by performance issues.
• Archive prepared reports for future reference of job performance.
• Review financial documents in preparation for the next cycle.
• Negotiation with vendors has led to expenditures within budget and maximized value.
• Audits and reviews of the SD-WAN Platforms in parts or as a whole to keep in terms of the environment landscape.

Skills For Success

• A Bachelor’s degree in Electrical / Electronic / Computer Engineering / Computer Science / Information Systems from a recognized institution.
• 10 years minimum of IP network experience.
• 5-8 years’ experience with SD-WAN systems.
• 3-5 years’ experience in team management.
• Possess expertise with routers and switches installation e.g. Cisco, Juniper, Mellanox, Dell.
• Possess expertise with Cisco SD-WAN, VMware VeloCloud SD-WAN, HPE Aruba SilverPeak SD-WAN, Fortinet SD-WAN, FortiSASE, etc.
• Good understanding of Internet routing protocols and technologies including TCP/IP, BGP, MPLS/VPN.
• Knowledge of routers/switches architecture and software upgrade procedure.
• Good analytical and troubleshooting skills in the area of technical fault isolation and rectification.
• Knowledge of hypervisors such as eSXI, Adva, proxmox, and KVM.