Scientific Service Engineer

HORIBA INSTRUMENTS (SINGAPORE) PTE LTD; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

HORIBA INSTRUMENTS (SINGAPORE) PTE LTD is seeking a Service Engineer to provide hands-on service for analytical instruments. You will install, calibrate, and repair systems across the region, with training and regional career development available.

The role requires travel to customer sites, strong troubleshooting, and the ability to work with cross-functional teams to ensure service excellence and customer satisfaction.

Qualifications

• Diploma or Degree in Mechanical, Electrical/Electronics, Mechatronics, Chemical Engineering, Instrumentation/Controls (or equivalent).
• 2 years of service experience preferred (training provided; fresh graduates welcome).
• Willing to travel overseas to support regional customers; local travel required (own transport preferred).

Responsibilities

• Provide technical service and support for advanced scientific analytical instruments.
• Travel overseas to customer sites across the region for installation, calibration, and maintenance.
• Ensure service activities comply with quality standards, safety procedures, and customer site regulations.
• Collaborate with Sales, Customer Service Administration, Regional Technical Experts, and Service Engineers to ensure seamless service delivery.
• Prepare accurate service quotations for repairs, maintenance, spare parts, and labour.
• Record service reports and maintenance records in a timely manner.
• Communicate with overseas factories and global tech support to resolve technical issues.
• Conduct technical training for end users to ensure proper operation and maintenance.
• Identify service business opportunities, including maintenance agreements and spare parts sales.

Skills

Troubleshooting mindset

Customer orientation

Planning and time management

Proactive

Education

Diploma or Degree in Mechanical, Electrical/Electronics, Mechatronics, Chemical Engineering, Instrumentation/Controls (or equivalent)

Job description

JOB DESCRIPTION SUMMARY

Be part of the team foranalytical and scientific instruments. As a Service Engineer in our Scientific Division, you will work hands‑on with advanced technologies used in research, manufacturing, and high‑tech industries. This role offersstrong technical exposure, structured training, and regional career development, with opportunities for growth.

RESPONSIBILITIES

• Provide technical service and support for advanced scientific analytical instruments, including Particle Size Analyzers, XRF, Spectroscopy, ICP, and other analytical systems.
• Travel overseas to customer sites across the region as required to perform installation, commissioning, calibration and validation, technical support, preventive maintenance, troubleshooting, repair, customer training, and other service assignments for scientific analytical instruments.
• Ensure all service activities for scientific analytical instruments are performed in accordance with company or customer quality standards, safety procedures, and customer site regulations.
• Collaborate closely with internal Sales, Customer Service Administration, Regional Technical Experts, and Service Engineers to ensure seamless service delivery and maintain service excellence for scientific instrumentation.
• Prepare accurate and timely service quotations for repairs, preventive maintenance, spare parts, and labour related to scientific instruments in response to customer inquiries across the region.
• Record and maintain accurate service reports, maintenance records, and technical documentation in a timely manner following each scientific service activity.
• Communicate and liaise directly with overseas manufacturing factories and global technical support teams to resolve technical issues relating to scientific instruments and implement effective corrective actions.
• Conduct technical training for end users, including scientists, engineers, laboratory personnel, and distributors, to ensure the proper operation, maintenance, and optimal performance of scientific instruments.
• Provide professional technical service support while building and maintaining strong customer relationships by resolving complex technical service issues and delivering effective solutions for scientific instrumentation.
• Identify and develop service business opportunities, including preventive maintenance agreements, service contracts, instrument upgrades, and spare parts sales for scientific instruments, to support business growth and customer retention.
• Carry out any other duties and responsibilities as may be reasonably assigned by your immediate supervisor or the Head of Department.

REQUIREMENTS

• Diploma or Degree in Mechanical, Electrical/Electronics, Mechatronics, Chemical Engineering,Instrumentation/Controls (or equivalent).
• Need to have at least 2 years of service experience (training provided; fresh graduates are welcome).
• Willing to travel overseas to support regional customers; local travel required (own transport preferred).
• Strong troubleshooting mindset, customer orientation, safe working habits, and clear service documentation.
• Excellent planning and time management; proactive and able to work independently asrequired.
• Good Attitude, Self-motivated, Proactive and able to work independently.
• Experience with analytical/scientific instruments such as Particle Size Analyzers, X-rayFluorescence (XRF), spectroscopy systems, and/or ICP spectrometers.