School Front Desk & Family Services Specialist

EXCELTECH COMPUTERS PTE. LTD.; Singapore; On-site; SGD 23,000 - 36,000; Full time

Job summary

EXCELTECH COMPUTERS PTE. LTD. is seeking a welcoming front desk administrator to join a busy primary/secondary school environment in Singapore.

You will manage the reception, answer calls, greet visitors and maintain phone logs while ensuring a positive customer service experience for students, parents and staff. You will relay feedback to teachers, handle queries from parents, students, vendors and staff, provide first-level assistance to sick or injured students, and assist with lost-and-found

Qualifications

• Manage front desk with a customer service mindset.
• Handle high-volume calls, visitors and enquiries.
• Relay parents' feedback to teachers and address queries.
• Provide first-level assistance to sick or injured students.
• Support lost-and-found and other student needs.

Responsibilities

• Manage front desk with a customer service mindset.
• Handle high-volume calls, visitors and enquiries.
• Relay parents' feedback to teachers and address queries.
• Provide first-level assistance to sick or injured students.
• Support lost-and-found and other student needs.

Job description

EXCELTECH COMPUTERS PTE. LTD. is seeking a welcoming front desk administrator to join a busy primary/secondary school environment in Singapore.

You will manage the reception, answer calls, greet visitors and maintain phone logs while ensuring a positive customer service experience for students, parents and staff. You will relay feedback to teachers, handle queries from parents, students, vendors and staff, provide first-level assistance to sick or injured students, and assist with lost-and-found