Salon Supervisor

NYRA INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 39,000 - 58,000; Full time

Job summary

NYRA INTERNATIONAL PTE. LTD. in Singapore is seeking a dedicated Salon Operations Manager to oversee daily openings and closings, manage appointments and staff availability, and coordinate resources to deliver prompt, fair service.

You will lead a team, maintain service standards, handle client concerns, monitor sales and retail performance, ensure hygiene and SOP compliance, and support training. The role requires a hands-on leader focused on consistent, high-quality client experiences.

Responsibilities

• Oversee the daily opening, operations and closing of the salon.
• Monitor appointments, walk-ins and staff availability throughout the day.
• Coordinate staff allocation to ensure clients are attended to promptly and fairly.
• Manage peak periods and make operational adjustments when required.
• Escalate operational issues to Management promptly.
• Supervise staff attendance, punctuality, grooming and professional conduct.
• Encourage teamwork and prevent disagreements or internal discussions from affecting the client experience.
• Ensure staff follow assigned duties, responsibilities and salon SOPs.
• Check that services are being delivered according to salon standards.
• Handle client concerns professionally and work towards an immediate service recovery where appropriate.
• Maintain a calm and professional salon environment at all times.
• Coordinate appointments, walk-ins, staff availability and room availability.
• Ensure client records and appointment information are accurately maintained.
• Monitor the team's daily service and retail sales performance.
• Encourage appropriate service upgrades, add-ons and retail recommendations.
• Track progress towards individual and salon sales targets.
• Identify opportunities to improve client retention.
• Ensure all services are performed according to salon's approved procedures and timings.
• Conduct regular spot checks on service quality.
• Support new staff during their training and integration into salon operations.
• Maintain high standards of cleanliness and hygiene throughout the salon.
• Monitor product and equipment handling to minimise wastage or damage.
• Monitor daily usage of professional products, consumables and retail stock.
• Assist with stock counts and inventory reconciliation when required.

Job description

KEY RESPONSIBILITIES

1. Daily Salon Operations

   Oversee the daily opening, operations and closing of the salon.

   Monitor appointments, walk-ins and staff availability throughout the day.

   Coordinate staff allocation to ensure clients are attended to promptly and fairly.

   Manage peak periods and make operational adjustments when required.

   Escalate operational issues to Management promptly.

2. Team Supervision & Discipline

   Supervise staff attendance, punctuality, grooming and professional conduct.

   Encourage teamwork and prevent disagreements or internal discussions from affecting the client experience.

   Ensure staff follow assigned duties, responsibilities and salon SOPs.

3. Client Experience

   Check that services are being delivered according to salon standards.

   Handle client concerns professionally and work towards an immediate service recovery where appropriate.

   Maintain a calm and professional salon environment at all times.

4. Appointments & Walk-In Management

   Coordinate appointments, walk-ins, staff availability and room availability.

   Ensure client records and appointment information are accurately maintained.

5. Sales & Retail Performance

   Monitor the team's daily service and retail sales performance.

   Encourage appropriate service upgrades, add-ons and retail recommendations.

   Track progress towards individual and salon sales targets.

   Identify opportunities to improve client retention.

6. Service Quality & SOP Compliance

   Ensure all services are performed according to salon's approved procedures and timings.

   Conduct regular spot checks on service quality.

   Support new staff during their training and integration into salon operations.

7. Hygiene, Safety & Equipment

   Maintain high standards of cleanliness and hygiene throughout the salon.

   Monitor product and equipment handling to minimise wastage or damage.

8. Stock & Inventory Control

   Monitor daily usage of professional products, consumables and retail stock.

   Assist with stock counts and inventory reconciliation when required.