Hair Salon Manager

NEEDS IP PTE. LTD.; Singapore; On-site; SGD 47,000 - 73,000; Full time

Job summary

NEEDS IP PTE. LTD. is seeking a proactive Hair Salon Manager to oversee daily salon operations and drive business growth in Singapore. You will lead hairstylists, manage schedules, and ensure high service standards while building strong client relationships.

The role requires a sales-driven mindset, strong leadership, and knowledge of hair trends. You will handle promotions, inventory, and daily financial reporting in a busy salon environment.

Qualifications

• Proven experience in a salon/spa management or supervisory role.
• Strong leadership and interpersonal skills.
• Good understanding of hair services, trends, and products.
• Sales-driven mindset with customer service excellence.
• Ability to multitask in a fast-paced environment.
• Basic knowledge of POS systems and scheduling tools.

Responsibilities

• Oversee daily salon operations and ensure smooth service.
• Lead hairstylists and staff, manage schedules and performance.
• Maintain high customer service standards and handle inquiries.
• Monitor sales, promotions, inventory, and product ordering.
• Handle cash flow, POS transactions, and daily reporting.
• Ensure hygiene, safety and regulatory compliance.

Skills

Leadership

Customer service

Sales-driven

Staff development

Scheduling & time management

Education

Hair/Beauty certification

Experience managing a team

Marketing/promotions knowledge

Tools

POS systems

Job description

Hair Salon Manager - Job Description

Role Overview

We are looking for a proactive and customer-focused Hair Salon Manager to oversee daily salon operations, ensure excellent service standards, and drive business growth. You will be responsible for managing staff, maintaining service quality, and creating a positive experience for every client.

Key Responsibilities

1. Salon Operations
   • Oversee daily salon activities and ensure smooth operations
   • Manage appointment scheduling and walk-in flow
   • Ensure cleanliness, hygiene, and compliance with health regulations
   • Handle opening and closing procedures
2. Team Management
   • Lead, supervise, and motivate hairstylists and support staff
   • Manage staff schedules, attendance, and performance
   • Conduct training and onboarding for new hires
   • Foster a positive and professional team culture
3. Customer Experience
   • Ensure high standards of customer service
   • Handle customer inquiries, feedback, and complaints professionally
   • Build strong client relationships and encourage repeat business
4. Sales & Business Growth
   • Monitor daily sales and performance targets
   • Upsell salon services and retail products
   • Plan and execute promotions or campaigns
   • Track inventory and manage product ordering
5. Financial & Administrative Duties
   • Handle cash flow, POS transactions, and daily reporting
   • Monitor expenses and control costs
   • Maintain accurate records of sales, staff commissions, and stock

Requirements

• Proven experience in a salon/spa management or supervisory role
• Strong leadership and interpersonal skills
• Good understanding of hair services, trends, and products
• Sales-driven mindset with customer service excellence
• Ability to multitask and work in a fast-paced environment
• Basic knowledge of POS systems and scheduling tools

Preferred Qualifications

• Certification in hairdressing or beauty-related field
• Experience managing a team
• Knowledge of marketing or social media promotions

Working Hours

Retail hours (including weekends and public holidays)

Key Traits

• Friendly and approachable
• Strong problem-solving skills
• Detail-oriented and organised
• Positive attitude with leadership presence