HAIR SALON MANAGER

JVKM CONSULTANTS PTE. LTD.; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

JVKM CONSULTANTS PTE. LTD. is seeking a Salon Operations Manager to lead day-to-day salon operations and supervise a team of stylists, assistants, and receptionists.

You will plan staff shifts, ensure top-tier customer service, and drive sales through promotions and memberships. You will monitor inventory, manage supplier relations, maintain hygiene and safety standards, and coach staff for continuous improvement.

Qualifications

• Experience in managing daily salon operations and staff coordination.
• Proven ability to supervise a diverse team of stylists, assistants, and receptionists.
• Strong focus on customer service, sales goals, and service excellence.
• Experience with staff scheduling, attendance, and shift coverage.
• Knowledge of inventory, stock control, and vendor coordination.
• Basic accounting and cash handling skills.
• Excellent communication and problem-solving abilities.
• Knowledge of hair salon products, services, and promotions.

Responsibilities

• Manage the daily operations of the hair salon.
• Supervise and coordinate hair stylists, assistants, receptionists, and other staff.
• Prepare staff schedules, manage attendance, and arrange shift coverage.
• Ensure excellent customer service and handle customer feedback or complaints.
• Monitor salon sales, revenue, expenses, and daily cash transactions.
• Set and achieve sales and service targets for the salon and individual staff.
• Promote salon services, packages, memberships, and products to customers.
• Monitor stock and inventory of hair products, equipment, and other supplies.
• Place orders and coordinate with suppliers when stock is low.
• Ensure the salon maintains proper cleanliness, hygiene, safety, and grooming standards.
• Train and coach staff on customer service, product knowledge, and salon procedures.
• Monitor staff performance and conduct regular performance reviews.
• Handle staff discipline, leave requests, and workplace issues.
• Ensure proper use and maintenance of salon equipment.
• Prepare daily/weekly/monthly sales and operational reports for the owner or management.
• Assist with recruitment and onboarding of new employees.
• Support marketing activities, promotions, and customer-retention initiatives.
• Ensure compliance with company policies and relevant employment and safety requirements.

Skills

Leadership

Customer service

Sales & upselling

Staff scheduling

Inventory management

Cash handling

Communication

Problem-solving

Hair salon knowledge

Fast-paced environment

Job description

Main Responsibilities

• Manage thedaily operationsof the hair salon.
• Supervise and coordinatehair stylists, assistants, receptionists, and other staff.
• Prepare staff schedules, manage attendance, and arrange shift coverage.
• Ensure excellentcustomer serviceand handle customer feedback or complaints.
• Monitor salonsales, revenue, expenses, and daily cash transactions.
• Set and achievesales and service targetsfor the salon and individual staff.
• Promote salon services, packages, memberships, and products to customers.
• Monitorstock and inventoryof hair products, equipment, and other supplies.
• Place orders and coordinate with suppliers when stock is low.
• Ensure the salon maintains propercleanliness, hygiene, safety, and grooming standards.
• Train and coach staff on customer service, product knowledge, and salon procedures.
• Monitor staff performance and conduct regular performance reviews.
• Handle staff discipline, leave requests, and workplace issues.
• Ensure proper use and maintenance of salon equipment.
• Preparedaily/weekly/monthly sales and operational reportsfor the owner or management.
• Assist with recruitment and onboarding of new employees.
• Support marketing activities, promotions, and customer-retention initiatives.
• Ensure compliance with company policies and relevant employment and safety requirements.

Key Skills

• Leadership and team management
• Customer service
• Sales and upselling
• Staff scheduling
• Inventory management
• Basic accounting and cash handling
• Communication and problem-solving
• Knowledge of hair salon products and services
• Ability to work in a fast-paced environment