Salon Operations & Guest Experience Lead

a plus manpower services pte. ltd.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

A PLUS MANPOWER SERVICES PTE LTD is seeking a Salon Operations Supervisor to oversee daily salon activities in Singapore, ensuring smooth service delivery and excellent customer care. You will lead therapists, beauty consultants and front desk staff while driving sales, promotions, and customer engagement.

The role requires strong leadership, a sales-oriented mindset and the ability to work in a fast-paced, customer-facing environment. Weekend shifts and public holidays may be required.

Qualifications

• Minimum 2–3 years of experience in salon, beauty, wellness or related industries.
• Previous supervisory or management experience preferred.
• Strong leadership and customer service skills.
• Sales-oriented with good interpersonal skills.
• Organised and able to work independently in a fast-paced, customer-facing environment.

Responsibilities

• Oversee the daily operations of the salon and ensure smooth service delivery.
• Manage and supervise therapists, beauty consultants and front desk staff.
• Monitor staff performance, attendance, work schedules and productivity.
• Provide guidance and training to maintain high service and customer care standards.
• Handle customer enquiries, feedback and complaints professionally.
• Build strong customer relationships and encourage repeat visits.
• Monitor sales performance and work towards achieving monthly targets.
• Assist with promotions, marketing activities and customer engagement.
• Manage stock levels, products and salon supplies.
• Ensure the salon is clean, organised and professionally maintained.
• Handle daily administrative duties, cashiering and basic sales reporting.
• Ensure compliance with company policies and operational procedures.

Skills

Leadership

Customer service

Communication

Sales skills

Job description

A PLUS MANPOWER SERVICES PTE LTD is seeking a Salon Operations Supervisor to oversee daily salon activities in Singapore, ensuring smooth service delivery and excellent customer care. You will lead therapists, beauty consultants and front desk staff while driving sales, promotions, and customer engagement.

The role requires strong leadership, a sales-oriented mindset and the ability to work in a fast-paced, customer-facing environment. Weekend shifts and public holidays may be required.