Salesforce Transformation Lead

IMDA; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

IMDA seeks a Salesforce Business Analyst within the Enterprise CRM team of the Digital Transformation Office (DTO). You will translate business needs into Salesforce solutions, collaborate with stakeholders, and drive process improvements across IMDA’s digital initiatives. Strong Salesforce know-how and Agile practices are essential.

The role focuses on delivering dashboards, reports, and automated workflows, ensuring high-quality configurations and user adoption within the organisation.

Qualifications

• Background in Business Administration, Information Technology, or a related field.
• 3 years of experience as a Salesforce Business Analyst or similar role.
• Strong knowledge of Salesforce platform capabilities, including Service Cloud and Marketing Cloud.
• Preferred Salesforce certifications in Administrator, Advanced Administrator, or Business Analyst.
• Knowledge of Agile and Scrum methodologies.
• Hands-on experience with report creation and dashboard design in Salesforce.
• Excellent verbal and written communication skills and analytic mindset.

Responsibilities

• Collaborate with stakeholders to gather and document business requirements for Salesforce solutions.
• Translate business needs into functional specs and user stories for development teams.
• Analyse processes and identify automation opportunities using Salesforce.
• Oversee Salesforce enhancements with administrators and developers, including dashboards and objects.
• Conduct functional testing and UAT to ensure configurations meet requirements.
• Create reports and dashboards to support data-driven decisions.

Skills

Salesforce knowledge

Agile methodologies

JIRA & Confluence

Requirements gathering

Process mapping

User stories

Education

Bachelor’s degree in Business Administration / IT or related field

Tools

JIRA

Confluence

Salesforce platform

Job description

IMDA seeks a Salesforce Business Analyst within the Enterprise CRM team of the Digital Transformation Office (DTO). You will translate business needs into Salesforce solutions, collaborate with stakeholders, and drive process improvements across IMDA’s digital initiatives. Strong Salesforce know-how and Agile practices are essential.

The role focuses on delivering dashboards, reports, and automated workflows, ensuring high-quality configurations and user adoption within the organisation.