Asst Manager/Manager, Salesforce Business Analyst

sggovterp; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

IMDA is seeking a Salesforce Business Analyst to join the Digital Transformation Office's Enterprise CRM team. You will collaborate with business leaders, end-users, and technical teams to capture and document detailed Salesforce requirements and translate them into actionable user stories.

You will oversee Salesforce enhancements, conduct testing, and build reports and dashboards to support data-driven decisions.

Qualifications

• 3+ years as a Salesforce Business Analyst or similar role.
• Strong knowledge of Salesforce platform capabilities including Service Cloud and Marketing Cloud.
• Preferred Salesforce certifications: Administrator, Advanced Administrator, or Business Analyst.
• Knowledge of Agile and Scrum methodologies.
• Familiarity with Jira, Confluence, and other PM tools.
• Proficiency in requirements gathering, process mapping, and creating user stories.
• Excellent verbal and written communication skills.
• Analytical mindset with focus on problem-solving and process improvement.

Responsibilities

• Collaborate with stakeholders to gather, analyse, and document detailed business requirements for Salesforce solutions.
• Translate business requirements into clear, actionable functional specifications and user stories.
• Facilitate process improvements by analysing existing business processes and identifying automation opportunities using Salesforce tools.
• Oversee Salesforce enhancements with admins and developers to design, configure, and implement solutions.
• Conduct functional testing and user acceptance testing (UAT) to ensure configurations meet requirements and quality standards.
• Create reports and dashboards to support data-driven decision-making across teams.
• Train and support users to ensure effective adoption of Salesforce solutions.
• Act as a liaison between business units and technical teams to ensure alignment and smooth delivery of projects.
• Stay updated on Salesforce releases, features and best practices to drive process improvements.

Skills

Requirements gathering

Process mapping

User stories

Verbal and written communication

Analytical mindset

Education

Business Admin / IT degree

Tools

JIRA

Confluence

Job description

What the role is

This role sits within the Corporate Group (CORP). CORP supports IMDA's core business units to operate effectively and deliver on the organisation's strategic objectives.

The divisions include Finance, Investment & Procurement, Incentive Management & Governance, Human Resource, Workplace & Organisation Development, and the Digital Transformation Office.

You will be part of the Enterprise CRM team within the Digital Transformation Office (DTO) Division. The DTO plays a pivotal role in developing and implementing comprehensive strategies that align with IMDA's goals and objectives through the innovative use of emerging technology and data. By spearheading digital transformation initiatives, the DTO aims to revolutionize processes, elevate customer experiences, and foster a culture of innovation. Through collaboration with various departments, the DTO ensures that digital initiatives are integrated seamlessly across the organization, positioning IMDA to be at the forefront in the digital age. The DTO technical development and integration of applications with a focus on generative AI capabilities.

What you will be working on

• Collaborate with Stakeholders: Engage with business leaders, end-users, and technical teams to gather, analyse, and document detailed business requirements for Salesforce solutions.
• Translate Business Needs: Convert business requirements into clear, actionable functional specifications and user stories, ensuring alignment with development teams and business goals.
• Facilitate Process Improvements: Analyse existing business processes, identify pain points, and recommend automation or optimization using Salesforce tools.
• Oversee Salesforce Enhancements: Partner with Salesforce administrators and developers to design, configure, and implement custom solutions, including workflows, dashboards, and custom objects.
• Conduct Testing: Perform functional and user acceptance testing (UAT) to ensure Salesforce configurations meet business requirements and maintain high-quality standards.
• Create Reports and Dashboards: Develop insightful reports and dashboards to support data-driven decision-making across teams.
• Train and Support Users: Conduct user training sessions and provide ongoing support to ensure effective adoption and utilization of Salesforce solutions.
• Act as a Liaison: Bridge communication between business units and technical teams, ensuring alignment and smooth delivery of projects.
• Stay Updated on Salesforce Trends: Keep up with Salesforce releases, new features, and best practices, applying them to improve processes and solutions.
• Drive Strategic Value: Work proactively to identify areas where Salesforce can add value to the organization's goals, driving efficiency and innovation.

What we are looking for

• Background in Business Administration, Information Technology, or a related field.
• 3 years of experience as a Salesforce Business Analyst or similar role.
• Strong knowledge of Salesforce platform capabilities, including Service Cloud, and Marketing Cloud
• Preferred Salesforce certifications in Administrator, Advanced Administrator, or Business Analyst.
• Knowledge of Agile and Scrum methodologies.
• Familiarity with tools like JIRA, Confluence, and other project management software.
• Proficiency in requirements gathering, process mapping, and creating user stories.
• Hands-on experience with report creation and dashboard design in Salesforce.
• Excellent verbal and written communication skills, with the ability to present ideas to diverse audiences.
• Analytical mindset with a focus on problem-solving and process improvement.

Position will be commensurate with the candidate's qualifications and experience.