Salesforce Functional Solution Lead

NCS; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

NCS, a leading AI tech services firm in Singapore, seeks an experienced Salesforce Functional Consultant to design and deliver Salesforce solutions across public sector programs. You will lead workshops, translate requirements into user stories, and collaborate with architects and developers to implement robust, scalable solutions.

You will mentor junior team members, drive sprint planning, support data migration and UAT, and ensure best practices while enabling user adoption through effective

Qualifications

• 6–10+ years of IT consulting experience.
• 5–8+ years of Salesforce implementation experience.
• Experience leading end-to-end Salesforce implementation projects.
• Experience working with cross-functional teams and senior business stakeholders.
• Strong knowledge of Public Sector Solutions (PSS), Service Cloud, Experience Cloud, BPMN, security/sharing models, and UAT planning/execution.

Responsibilities

• Lead requirement gathering workshops with business stakeholders.
• Analyze current business processes and identify opportunities for improvement.
• Translate business requirements into functional specifications and user stories.
• Design end-to-end Salesforce solutions using standard platform capabilities.
• Collaborate with Solution Architects and Technical Leads on solution design.
• Configure and develop Salesforce solutions within PSS with hands-on expertise.
• Lead functional consultants and mentor junior team members.
• Manage sprint planning, backlog grooming, and requirement prioritization.
• Support data migration, and user acceptance testing (UAT).
• Ensure solution quality and adherence to Salesforce best practices.
• Facilitate stakeholder communication and provide project status updates.
• Drive user adoption through training and change management activities.
• Support production deployments and post-go-live stabilization.

Skills

IT consulting

Salesforce implementation

Stakeholder management

Cross-functional collaboration

UAT coordination

Mentoring

Education

Salesforce certifications

Tools

Salesforce CRM

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Job Description

Primary Purpose

We are seeking an experienced Salesforce Functional Consultant to drive the functional design and successful delivery of Salesforce solutions. The ideal candidate will work closely with business stakeholders, product owners, technical architects, and development teams to ensure Salesforce implementations align with business objectives and industry best practices.

What will you do:

• Lead requirement gathering workshops with business stakeholders.
• Analyze current business processes and identify opportunities for improvement.
• Translate business requirements into functional specifications and user stories.
• Design end-to-end Salesforce solutions using standard platform capabilities.
• Collaborate with Solution Architects and Technical Leads on solution design.
• Configure and develop solutions within PSS (Public Sector Solutions) with hands‑on expertise
• Lead functional consultants and mentor junior team members.
• Manage sprint planning, backlog grooming, and requirement prioritization.
• Support system integration, data migration, and user acceptance testing (UAT).
• Ensure solution quality and adherence to Salesforce best practices.
• Facilitate stakeholder communication and provide project status updates.
• Drive user adoption through training and change management activities.
• Support production deployments and post-go-live stabilization.

Qualifications

• 6–10+ years of IT consulting experience.
• 5–8+ years of Salesforce implementation experience.
• Experience leading end-to‑end Salesforce implementation projects.
• Experience working with cross‑functional teams and senior business stakeholders.

Strong knowledge of:

• Public Sector Solutions (PSS)
• Service Cloud
• Experience Cloud
• Business process analysis
• Requirement elicitation and documentation
• User story writing
• Process mapping (BPMN)
• Security and sharing model understanding
• UAT planning and execution

Preferred Certifications

• Salesforce Business Analyst
• Salesforce Platform App Builder
• Salesforce Service Cloud Consultant

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.