Salesforce Functional Solutions Lead (Public Sector)

NCS; Singapore; Sur place; SGD 120 000 - 180 000; Plein temps

Résumé du poste

NCS, a leading AI tech services firm in Singapore, seeks an experienced Salesforce Functional Consultant to design and deliver Salesforce solutions across public sector programs. You will lead workshops, translate requirements into user stories, and collaborate with architects and developers to implement robust, scalable solutions.

You will mentor junior team members, drive sprint planning, support data migration and UAT, and ensure best practices while enabling user adoption through effective

Qualifications

• 6–10+ years of IT consulting experience.
• 5–8+ years of Salesforce implementation experience.
• Experience leading end-to-end Salesforce implementation projects.
• Experience working with cross-functional teams and senior business stakeholders.
• Strong knowledge of Public Sector Solutions (PSS), Service Cloud, Experience Cloud, BPMN, security/sharing models, and UAT planning/execution.

Responsabilités

• Lead requirement gathering workshops with business stakeholders.
• Analyze current business processes and identify opportunities for improvement.
• Translate business requirements into functional specifications and user stories.
• Design end-to-end Salesforce solutions using standard platform capabilities.
• Collaborate with Solution Architects and Technical Leads on solution design.
• Configure and develop Salesforce solutions within PSS with hands-on expertise.
• Lead functional consultants and mentor junior team members.
• Manage sprint planning, backlog grooming, and requirement prioritization.
• Support data migration, and user acceptance testing (UAT).
• Ensure solution quality and adherence to Salesforce best practices.
• Facilitate stakeholder communication and provide project status updates.
• Drive user adoption through training and change management activities.
• Support production deployments and post-go-live stabilization.

Connaissances

IT consulting

Salesforce implementation

Stakeholder management

Cross-functional collaboration

UAT coordination

Mentoring

Formation

Salesforce certifications

Outils

Salesforce CRM

Description du poste

NCS, a leading AI tech services firm in Singapore, seeks an experienced Salesforce Functional Consultant to design and deliver Salesforce solutions across public sector programs. You will lead workshops, translate requirements into user stories, and collaborate with architects and developers to implement robust, scalable solutions.

You will mentor junior team members, drive sprint planning, support data migration and UAT, and ensure best practices while enabling user adoption through effective