Senior Salesforce Delivery Lead - CRM Solutions & Strategy

NCS; Singapore; On-site; SGD 180,000 - 280,000; Full time

Benefits offered by this job

Professional development support

Collaborative environment

Job summary

NCS, a leading technology services firm, is seeking a Salesforce Competency Lead / Delivery Lead to drive the successful delivery of Salesforce CRM initiatives across the APAC region. You will provide strategic and hands-on leadership to shape high-quality solutions and grow internal Salesforce capabilities across industries.

Responsibilities include delivery leadership, technical competency development, pre-sales support, and stakeholder engagement.

Qualifications

• Minimum 8+ years of hands-on experience delivering Salesforce CRM implementations.
• Proven delivery leadership experience as a Delivery Lead, Solution Architect, or Technical Lead on complex Salesforce programs.
• Experience delivering at least 3 full lifecycle Salesforce projects involving Sales Cloud, Service Cloud, or Experience Cloud.
• Strong expertise in Salesforce core platform capabilities including Lightning, Flow, Apex, and LWC.
• Solid understanding of CRM data models, security, and governance.
• Experience with enterprise integration patterns using REST/SOAP APIs and middleware platforms (e.g. MuleSoft, Boomi).
• Working knowledge of Salesforce DevOps practices including CI/CD, sandbox strategy, and release management.
• Hands-on experience with Agentforce or similar Salesforce contact centre solutions is highly desirable.

Responsibilities

• Own end-to-end delivery of Salesforce programs, ensuring scope, timeline, quality, and client satisfaction.
• Lead solution design and implementation across Salesforce CRM, Sales Cloud, Service Cloud, and Experience Cloud.
• Guide architectural decisions covering data models, security, integrations, automation (Flow, Apex), and configurations.
• Engage business and IT stakeholders to translate requirements into scalable, enterprise-grade Salesforce solutions.
• Drive customer service and CRM transformation initiatives, including case management, omni-channel, and agent workspace solutions.
• Monitor delivery health through governance, status reviews, risk management, and proactive issue escalation.

Skills

Salesforce delivery

Leadership

Communication

Agile & Waterfall

Stakeholder management

Education

Salesforce Certifications

Salesforce Certified Application Architect

Sales Cloud Consultant

Service Cloud Consultant

System/Technical Architect

Tools

MuleSoft

Boomi

REST API

SOAP API

Salesforce DevOps

Slack integration

Agentforce

Job description

NCS, a leading technology services firm, is seeking a Salesforce Competency Lead / Delivery Lead to drive the successful delivery of Salesforce CRM initiatives across the APAC region. You will provide strategic and hands-on leadership to shape high-quality solutions and grow internal Salesforce capabilities across industries.

Responsibilities include delivery leadership, technical competency development, pre-sales support, and stakeholder engagement.