Salesforce Business Analyst – Functional Lead

Capgemini; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Capgemini in Singapore seeks a Salesforce Delivery Lead to drive functional ownership across project lifecycles, ensuring alignment between business needs and Salesforce implementations. You will mentor junior consultants, facilitate stakeholder workshops, and guide design and testing to deliver scalable solutions.

The role emphasizes collaboration with architects, QA, and business users, with a focus on ensuring high-quality functional design and clear requirements artifacts.

Qualifications

• 2-5 years of Salesforce project experience, with demonstrated functional leadership responsibilities.
• Strong experience in business process analysis, functional solution design, and stakeholder facilitation.
• Salesforce certifications such as Administrator, Platform App Builder, or equivalent.
• Deep understanding of Salesforce platform capabilities and when to apply standard features versus customisation.
• Familiarity with diagramming tools and database modelling.
• Ability to mentor junior team members and lead functional workstreams.
• Strong analytical thinking, problem‑solving, and structured documentation skills.
• Excellent verbal and written communication skills across technical and non‑technical audiences.

Responsibilities

• Lead and contribute across all phases of the project lifecycle, from discovery and design to implementation and post‑go‑live support.
• Take strong ownership of functional solution deliverables and ensure alignment between business intent and system implementation.
• Track delivery progress in partnership with technical leads, ensuring milestones and outcomes are achieved.
• Identify functional, process, and delivery risks early and propose practical mitigation options.
• Facilitate workshops and working sessions with business users to understand end‑to‑end business processes, pain points, and objectives.
• Analyse requirements and translate them into clear, structured artefacts such as user stories, business rules, process flows, and functional specifications.
• Act as a trusted advisor to stakeholders by explaining solution options, trade‑offs, and Salesforce platform considerations.
• Build strong working relationships with stakeholders to maintain alignment and manage expectations throughout delivery.
• Design Salesforce functional solutions that effectively leverage standard platform capabilities while balancing configuration versus customisation.
• Define solution approaches across data model, automation, security, and user experience from a functional perspective.
• Collaborate closely with architects and developers to ensure functional designs are technically sound and scalable.
• Review and refine solution designs, user stories, and acceptance criteria produced by junior consultants and analysts.
• Produce and maintain functional design documentation and ensure traceability to business requirements.
• Perform or oversee Salesforce configuration activities including objects, fields, record types, page layouts, validation rules, flows, and automation tools.
• Provide functional guidance to developers on areas requiring custom development to ensure business intent is preserved.
• Mentor junior team members by reviewing work, providing feedback, and guiding solution thinking.
• Ensure adherence to agreed functional standards, governance guidelines, and design frameworks.
• Support deployment planning and readiness activities in coordination with technical teams.
• Work with QA to ensure appropriate test coverage, supervise SIT/UAT activities, and ensure defect resolution prior to release.
• Provide inputs into training materials and lead user training sessions and knowledge transfer.

Skills

Salesforce experience

Functional leadership

Business process analysis

Stakeholder facilitation

Salesforce certifications

Documentation skills

Mentoring juniors

Communication skills

Education

Bachelor's degree in Computer Science, Information Systems, or related field

Tools

Salesforce

Diagramming tools

Database modelling

Job description

Capgemini in Singapore seeks a Salesforce Delivery Lead to drive functional ownership across project lifecycles, ensuring alignment between business needs and Salesforce implementations. You will mentor junior consultants, facilitate stakeholder workshops, and guide design and testing to deliver scalable solutions.

The role emphasizes collaboration with architects, QA, and business users, with a focus on ensuring high-quality functional design and clear requirements artifacts.