Salesforce Business Analyst

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD is seeking a business analyst-like professional to map and optimize B2B processes across sectors, including SMBs, large corporations, and education institutions. The role requires documenting both current and future states with regional nuance.

You will run stakeholder workshops, produce BRDs, support data readiness for system rollout, and participate in UAT to ensure readiness for local requirements.

Qualifications

• BS or equivalent degree in a related discipline.
• 4–6 years of relevant experience.

Responsibilities

• Understand B2B processes across SMBs, corporates, and educational institutions.
• Document current and future state processes with regional nuances.
• Lead stakeholder workshops to gather and record business requirements.
• Produce process maps, gap analyses, and requirement documents.
• Assist with data readiness for system rollout and migration data validation.
• Support UAT and track issues to ensure system readiness for local requirements.
• Contribute to change management and training materials.
• Escalate blockers and risks to management.

Skills

B2B sales exposure

Independent worker

Written and verbal communication

Analytical thinking

Adaptable / collaborative

AI solutions interest

Education

BS or equivalent degree (related field)

Tools

Salesforce

Job description

Job Responsibilities

• Build a solid understanding of B2B processes across SMBs, large corporations, and educational institutions.
• Document current and future state processes, capturing regional nuances with precision.
• Participate in stakeholder workshops, gathering and recording business requirements.
• Produce analytical deliverables - including process maps, gap analyses, and requirement
• documents to support program activities.
• Assist with data readiness for system rollout, including preparation and validation of migration data.
• Execute user acceptance testing (UAT), track issues, and drive resolution to ensure system readiness for local requirements.
• Support change management and training activities, including preparing training materials and reference content for future state processes.
• Keep your manager informed on progress, escalating blockers and risks.

Skills required

• Exposure to a B2B selling environment; experience in consumer electronics is a plus.
• Background in a business analyst or process-oriented role, with some exposure to CRM or enterprise systems; familiarity with Salesforce is a plus.
• Experience contributing to business requirement documents.
• Ability to work independently while proactively seeking guidance when needed.
• Collaborative and adaptable working style with a willingness to learn..
• Clear written and verbal communication skills, with an ability to tailor outputs to different audiences.
• Background or interest in AI solutions.

Education & Experience

• BS or equivalent degree in a discipline related to the role, with 4-6 years of relevant experience.