Business Analyst Salesforce

Tech Aalto Pte ltd; Singapore; On-site; SGD 60,000 - 90,000; Part time

Job summary

Tech Aalto Pte ltd is seeking a Business Analyst (Salesforce) to work with a government agency in Singapore on digital solutions for citizens and businesses. You will collaborate with PMs, Architects, and Technical Services to ensure well-defined outcomes.

The role requires analyzing business needs, developing user stories and acceptance criteria, and guiding the adoption of cloud-based technologies while aligning with SG Tech Stack. Strong communication and problem-solving are essential.

Qualifications

• A degree or diploma in Computer Science, Information Systems, IT, or related fields.
• Participation in at least one full software/product development cycle, preferably using Agile methodologies.
• Proven experience in IT business analysis, application solutioning, design, and testing.
• Strong understanding of customer/user experience, design thinking, service journey mapping, and digital product lifecycle management.
• Excellent analytical, conceptualization, and problem-solving skills.
• Exceptional communication skills, both written and verbal, with the ability to influence stakeholders.

Responsibilities

• Elicit business needs and analyze problems to define and deploy digital solutions for citizens, businesses, and public officers.
• Collaborate with outsourced, co-sourced, or insourced development teams to ensure delivery of well-defined digital solutions.
• Provide advice to stakeholders on best practices in using digital technologies.
• Work closely with stakeholders to facilitate the deployment of digital solutions.
• Partner with business teams to identify needs and develop business cases using service journeys.
• Develop user stories, specifications, and acceptance criteria with project teams.
• Evaluate technologies aligned with SG Tech Stack and modernization goals.
• Adopt appropriate development methodologies (Agile or Waterfall) in various environments.
• Plan and conduct testing and data conversion to meet specs.
• Drive product/system readiness for deployment, adoption, and operations.
• Address technical problems during Operations & Maintenance.

Skills

Business analysis

Agile methodologies

Stakeholder engagement

User experience

Problem solving

Communication

Education

Degree or Diploma in CS/IS/IT

Tools

Salesforce

Job description

Job Title

Business Analyst (Salesforce)

Location

Singapore

Position Type

Contract

Responsibilities

As a Business Analyst, you will work in collaboration with a government agency, contributing as a key member of the project team, comprising the Product/Project Manager, Solution Architect, and Technical Services Consultant.

In this role, you will:

• Elicit business needs and analyze business problems to define and deploy digital solutions for citizens, businesses, and public officers.
• Collaborate with outsourced, co-sourced, or insourced development teams to ensure delivery of well-defined digital solutions.
• Provide advice to stakeholders on best practices in using digital technologies.
• Work closely with stakeholders to facilitate the deployment of digital solutions.

Key Tasks Include

• Partner with business teams to identify and analyze citizen/business needs using human-centric, visual methods like service journeys, and develop business cases.
• Collaborate with project teams to develop user stories, technical/functional specifications, and acceptance criteria.
• Evaluate and recommend suitable technologies while aligning withstrategic directions, such as cloud-based solutions, modernization of legacy systems, and the SG Tech Stack.
• Identify and adopt appropriate development methodologies (e.g., Agile or Waterfall) in various development environments.
• Plan, review, and conduct testing and data conversion to meet specifications.
• Drive product/system readiness for smooth deployment, adoption, and operations.
• Analyze and address technical problems during the Operations & Maintenance phase.
• Assess and manage the impact of requested changes while proposing continuous improvements.

Experience and Skills Needed

• A degree or diploma in Computer Science, Information Systems, IT, or related fields.
• Participation in at least one full software/product development cycle, preferably using Agile methodologies.
• Proven experience in IT business analysis, application solutioning, design, and testing.
• Strong understanding of customer/user experience, design thinking, service journey mapping, and digital product lifecycle management.
• Excellent analytical, conceptualization, and problem-solving skills.
• Exceptional communication skills, both written and verbal, with the ability to influence stakeholders.

Preferred Qualifications

• Knowledge of cloud-based technology, enterprise architecture, and modernizing legacy systems.
• Familiarity with the SG Tech Stack or equivalent technologies.
• Experience in collaborative environments with co-sourced or outsourced teams.