Sales Support Specialist - Rates, Bids & Contracts

Hapag-Lloyd AG; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Hapag-Lloyd AG in Singapore is seeking a proactive Sales Support professional to back the Sales Execution and CRM initiatives, ensuring smooth sales processes.

You will prepare rate quotations, follow up with customers, coordinate rate agreements and service contracts, and manage bids and campaigns.

The role requires a Diploma/Degree with 1–2 years in Sales Management or CRM in liner shipping, strong English, and excellent collaboration and organization.

Qualifications

• Diploma/Degree with 1-2 years’ relevant Sales Management or Customer Relationship Management experience in liner shipping/transportation industry.
• Fluent in English, both spoken and written
• Strong interpersonal and communication skills, with ability to develop good relationships across all levels
• Motivated, proactive and reliable
• A team player with ability to work under pressure
• Analytical, creative, and efficient way of work
• Well organized with good time management skills
• Willing to take ownership of tasks and responsibility
• Maintains a high level of commitment and work ethic while carrying out duties/responsibilities

Responsibilities

• Preparing and sending rate quotations, follow up with customers after the quotations.
• Coordinating with Trade Management for rate agreement and service contract proposals and special rate offers
• Maintaining contracts and rate agreements, including filing, publishing of rates, service contracts and amendments with the FMC.
• Bids / Tenders management and co-ordination.
• Customer management, which includes inter-departmental coordination for various matters involving customers requests, requirements or disputes.
• Campaign management and co-ordination of mass mailings to customers using Microsoft CRM
• Customer Data Management (Organizational Catalogue)
• Clear customer handover to Customer Service and Assist Customer Service with Problem Solving regarding rates / revenues where needed

Skills

English proficiency

Interpersonal skills

Communication

Team player

Time management

Problem solving

Analytical thinking

Organizational skills

Education

Diploma/Degree

Tools

Microsoft CRM

Job description

Hapag-Lloyd AG in Singapore is seeking a proactive Sales Support professional to back the Sales Execution and CRM initiatives, ensuring smooth sales processes.

You will prepare rate quotations, follow up with customers, coordinate rate agreements and service contracts, and manage bids and campaigns.

The role requires a Diploma/Degree with 1–2 years in Sales Management or CRM in liner shipping, strong English, and excellent collaboration and organization.