Senior Sales Support & Contracts Coordinator

Hapag-Lloyd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Hapag-Lloyd invites a Sales Support professional to provide end-to-end support to Sales teams, handling quotations, contracts, bids, and customer coordination to ensure smooth sales execution.

The role focuses on maintaining rate agreements, coordinating with Trade Management, managing campaigns via Microsoft CRM, and delivering reliable data management with timely handovers to Customer Service.

Qualifications

• Diploma/Degree with minimum 1-2 years’ relevant Sales Management or Customer Relationship Management experience in liner shipping/transportation industry.
• Fluent in English, both spoken and written.
• Strong interpersonal and communication skills, with ability to develop good relationships across all levels.
• Motivated, proactive and reliable.
• A team player with ability to work under pressure.
• Analytical, creative, and efficient way of work.
• Well organized with good time management skills.
• Willing to take ownership of tasks and responsibility.
• Maintains a high level of commitment and work ethic while carrying out duties/responsibilities.

Responsibilities

• Preparing and sending of rate quotations, follow up with customers after the quotations.
• Coordinating with Trade Management for rate agreement and service contract proposals and special rate offers.
• Maintaining contracts and rate agreements, including filing, publishing of rates, service contracts and amendments with the FMC.
• Bids / Tenders management and coordination.
• Customer management, which includes inter-departmental coordination for various matters involving customers requests, requirements or disputes.
• Campaign management and coordination of mass mailings to customers using Microsoft CRM
• Customer Data Management (Organizational Catalogue)
• Clear customer handover to Customer Service and Assist Customer Service with Problem Solving regarding rates / revenues where needed

Skills

Sales Management

Customer Relationship Management

Interpersonal skills

Team player

Time management

Analytical thinking

Education

Diploma/Degree

Tools

Microsoft CRM

Job description

Hapag-Lloyd invites a Sales Support professional to provide end-to-end support to Sales teams, handling quotations, contracts, bids, and customer coordination to ensure smooth sales execution.

The role focuses on maintaining rate agreements, coordinating with Trade Management, managing campaigns via Microsoft CRM, and delivering reliable data management with timely handovers to Customer Service.