Sales Support Executive (Order Processing) - One North / Tuas

BWY Wilmar Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

BWY Wilmar Pte Ltd is seeking a Customer Service Executive/Sales Support Executive (Order Processing) in Singapore. You will serve as the primary contact for Singapore-based customers and handle orders, quotations, and post-delivery support from One North/Tuas.

You will work with Sales, Warehouse and Logistics teams to ensure order accuracy and timely updates, while managing enquiries on products, pricing, stock, and deliveries. 2–4 years’ experience and ERP knowledge are preferred.

Qualifications

• 2–4 years in Customer Service/Order Processing.
• Experience in FMCG/food distribution is advantageous.
• Proficient in Excel.
• Familiar with SAP or ERP systems.
• Strong communication and problem-solving.
• Fluent in English.

Responsibilities

• Serve as the first point of contact for Singapore-based customers via email, phone, and WhatsApp.
• Process and manage customer orders, including bulk orders and scheduled deliveries.
• Handle customer enquiries relating to products, pricing, stock availability, lead times, and deliveries.
• Ensure order accuracy, pricing consistency, and proper documentation.
• Manage customer quotations based on approved pricing and guidance from Sales/Commercial teams.
• Handle post-delivery issues, including exchanges, returns, claims, and customer complaints.
• Provide relevant customer documents such as Halal Certificates, Product Specifications, Certificates of Analysis, and supporting documents upon request.
• Maintain strong customer relationships by providing timely updates and effective issue resolution.
• Coordinate closely with Sales, Warehouse, Logistics, and other internal stakeholders to ensure customer satisfaction.
• Assist with matching and verification of purchase orders, keep-picks, invoices and operational documents.
• Support order uploads into internal systems and portals according to operational requirements.
• Assist in monitoring internal stakeholder communications and operational coordination.

Skills

Customer service

Order processing

Excel

SAP

English

Communication

Multitasking

Tools

SAP

Job description

Position: Customer Service Executive/Sales Support Executive (Order Processing) - One North/Tuas

Job Summary

The Customer Service Executive is responsible for delivering excellent customer service by managing customer enquiries, order processing, quotations, and post-delivery support. The role serves as the primary point of contact for customers and acts as a backup to Sales Operation Admin functions when operational support is required.

Primary Responsibilities

• Serve as the first point of contact for Singapore-based customers via email, phone, and WhatsApp.




• Process and manage customer orders, including bulk orders and scheduled deliveries.




• Handle customer enquiries relating to products, pricing, stock availability, lead times, and deliveries.




• Ensure order accuracy, pricing consistency, and proper documentation.




• Manage customer quotations based on approved pricing and guidance from Sales/Commercial teams.




• Handle post-delivery issues, including exchanges, returns, claims, and customer complaints.




• Provide relevant customer documents such as Halal Certificates, Product Specifications, Certificates of Analysis, and supporting documents upon request.




• Maintain strong customer relationships by providing timely updates and effective issue resolution.




• Coordinate closely with Sales, Warehouse, Logistics, and other internal stakeholders to ensure customer satisfaction.

Secondary Responsibilities

• Assist with matching and verification of purchase orders, pick lists, invoices, and operational documents.




• Support order uploads into internal systems and portals according to operational requirements.




• Assist in monitoring internal stakeholder communications and operational coordination.




• Support urgent order processing and operational escalations when required.




• Provide coverage for Sales Operation Admin responsibilities during manpower shortages, leave periods, peak seasons, or business continuity situations.




• Process backend operational documents to ensure order fulfilment accuracy.




• Perform other ad-hoc duties assigned by management.

Requirements

• Minimum 2-4 years of experience in Customer Service, Order Processing, or related customer-facing roles.




• Experience in FMCG, Food Service, Distribution, or Trading industries is advantageous.




• Proficient in Microsoft Office applications, particularly Excel.




• Experience with SAP or similar ERP systems is preferred.




• Strong customer service and problem-solving skills.




• Good communication and interpersonal skills.




• Ability to work independently and manage multiple priorities.




• Fluency in English, both written and spoken.

Work Arrangements

• Working Days: Monday to Saturday (5.5-day work week).




• Working Hours: 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM, with half-day work on Saturday.




• Work Location: One North/Tuas (shuttle bus provided travel to Tuas)




• Work From Home: Work-from-home arrangement on Saturdays only