Sales Support Executive

ACEXCELLENT CONSULTING PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Benefits offered by this job

Dynamic MNC

5 days work week

Attractive Benefits

Job summary

ACEXCELLENT CONSULTING PTE. LTD. is seeking a Sales Support Executive to assist sales and customer service teams with day-to-day operations and ensure excellent service to customers.

The role involves handling quotations, order processing, CRM updates, and coordinating with factories, suppliers and freight forwarders to ensure timely delivery.

Qualifications

• Minimum 3 years of relevant experience in operations support.
• Proficient in Microsoft Excel and reporting tools.
• Detail oriented with excellent communication skills.

Responsibilities

• Maintain strong understanding of products and services to advise customers.
• Prepare and provide quotations based on inquiries.
• Follow up on quotations and reflect changes in offers as needed.
• Process orders, acknowledgments and pre-payments with customers.
• Proactively manage customers and ensure timely delivery of goods and services.
• Update CRM and respond to walk-in, phone and email inquiries.
• Review terms and conditions with customers before implementation.
• Coordinate with factories/suppliers and freight forwarders on schedules.

Skills

Excel proficiency

Communication skills

Attention to detail

Customer service

Tools

MYOB

Job description

• Be part of a Dynamic MNC
• 5 days work week
• Attractive Benefits

Summary

The Sales Support Executive will support the sales activities and customer service activities to oversee the day to day functional activities to ensure excellent service to customers.

Responsibilities

• Maintain a strong understanding of the company's products and services to provide expert advice and guidance to customers
• Prepare and provide quotations based on customer inquiries
• Follow up on quotations to ensure customers have received and reviewed the offers, and update quotations as required to reflect any changes in customer needs or market conditions.
• Order processing, acknowledgment and pre-payment with customers
• Proactively manage customers & follow-up to ensure timely delivery of goods and services
• Update CRM
• Attend to walk-in customers and respond to phone and email sales enquiries
• Review terms and conditions between the company and customers prior to implementation
• Oversee day-to-day operational support activities to ensure smooth business operations
• To support and monitor orders till shipment including coordination with manufacturing facilities, suppliers and freight forwarder.
• Liaise with factories/suppliers and freight forwarder on schedules and update customers
• Coordinate logistics and other matters with factories in Europe and third-party suppliers which include warehouse management and deliveries
• Follow-up with suppliers and contractors to ensure timely delivery of goods and services
• Ensure SOPs and engagement standards are followed
• Responsible for documents administration including DO, PO & Invoice
• Maintain and ensure accurate data entries in MYOB
• Inventory tracking, replenishment and stock coordination
• Prepare COO /COQ / COC for customers
• Maintain proper filing of sales and operational documents
• Report generation weekly/monthly and administration support

Requirements

• Minimum 3 years of relevant working experience in operations support preferably in the Electrical sector (strong knowledge of electrical components)
• Proficient in Microsoft Excel & reporting tools (pivot tables, formulas, data analysis)
• Proactive and able to response quickly to operational needs
• Able to work independently and also as a team
• Detail-oriented & excellent communication skills

Working location: North area

L24119740