Sales Support Executive

Ng Wah Hong Enterprises Pte Ltd; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Ng Wah Hong Enterprises Pte Ltd is seeking a Sales Support Executive to assist the Sales Team with quotations, costing, invoicing and related documents. You will handle walk-in customers, respond to inquiries by phone and email, and monitor project progress from a sales-admin perspective.

The role requires 1–2 years of admin or sales support experience and a Diploma or equivalent. Strong Excel/Word skills and customer service focus are essential in a fast-paced environment.

Qualifications

• Minimum GCE O-Level / NITEC / Diploma or equivalent.
• 1-2 years of administrative, sales support, project administration or customer service experience preferred.
• Experience in automotive or commercial vehicle industry is a plus.
• Basic understanding of costing, invoicing and Accounts Receivable/payment follow-up.
• Good communication and customer service skills.
• Proficient in Microsoft Office, particularly Word and Excel.
• Organised, meticulous and able to follow up on multiple matters simultaneously.
• Able to coordinate across departments and work independently in a fast-paced environment.
• Flexible and willing to provide cross-department support when required.

Responsibilities

• Support Sales Team in preparing and processing quotations, costing, invoices and sales documents.
• Attend to walk-in customers and respond to enquiries via phone and email.
• Monitor projects from sales and administrative perspectives; liaise with Operations for progress updates.
• Prepare and maintain project documentation and customer records.
• Coordinate with Finance, Operations, Purchasing/Supply Chain on orders and billing.
• Follow up on outstanding payments and AR ageing; send invoices and statements.

Skills

Microsoft Word

Microsoft Excel

Customer service

Communication

Education

Diploma or equivalent

Job description

About the role

Sales Support Executive providing comprehensive support to the Sales Team in the preparation and processing of quotations, costing, invoices and other sales documentation. The role involves attending to walk-in customers, responding to customer enquiries via phone and email, and monitoring ongoing projects from a sales and administrative perspective.

Key responsibilities

• Support the Sales Team in the preparation and processing of quotations, costing, invoices and other sales documentation
• Assist in costing and billing, ensuring quotations, invoices and supporting documents are prepared accurately and on time
• Attend to walk-in customers and respond promptly to customer enquiries (phones and emails)
• Prepare and process documentation required for LTA and NEA inspections
• Monitor ongoing projects from the sales and administrative perspective, and liaise with the Operations Team for job progress and completion updates
• Prepare, maintain and organise project documentation, customer records and supporting documents
• Liaise with Finance, Operations, Purchasing/Supply Chain and other departments on sales orders, billing, procurement requirements and project-related matters
• Coordinate and follow up on vehicle maintenance and servicing schedules with customers and the Operations Team
• Send invoices and statements of account to customers and perform Accounts Receivable (AR) ageing and payment follow-up
• Follow up on outstanding payments and liaise with customers on payment status
• Support after-sales enquiries, including preparation of quotations for repairs, servicing, maintenance and other after-sales requirements
• Maintain proper records of quotations, invoices, customer documents, inspection paperwork and project documentation
• Provide general sales and administrative support to the Sales Team
• Provide cross-functional support to the Operations Team when required
• Perform other duties as assigned by Management

About you

• Minimum GCE O-Level / NITEC / Diploma or equivalent
• 1-2 years of administrative, sales support, project administration or customer service experience preferred
• Experience in the automotive or commercial vehicle industry will be an advantage
• Basic understanding of costing, invoicing and Accounts Receivable/payment follow-up will be an advantage
• Good communication and customer service skills
• Proficient in Microsoft Office, particularly Word and Excel
• Organised, meticulous and able to follow up on multiple matters simultaneously
• Able to coordinate effectively across different departments
• Able to work independently in a fast-paced environment
• Flexible and willing to provide cross-department support when required

Career Progression

This position provides an opportunity to develop from a sales support and administrative role into a customer-facing sales position, with increasing responsibility for customer accounts, quotations, business development and sales performance.

Career Path:

Sales Support Executive, Sales Executive, Senior Sales Executive, Sales Manager

Progression will be based on individual performance, competency, experience, ability to take on greater responsibilities and business requirements.

Employees who demonstrate strong product knowledge, customer management skills and sales capabilities may be given opportunities to progressively manage their own customer accounts and sales portfolio.

Working Hours:

Monday - Friday: 9am - 6pm

Saturday: 9am - 1pm