Sales Support Coordinator [WCAN]

WECRUIT PTE. LTD.; Singapore; On-site; SGD 39,000 - 67,000; Full time

Job summary

WECRUIT PTE. LTD. in Singapore is seeking a proactive Sales Administration and Order Processing Specialist to support the Sales Department in daily operations, verify orders, prepare quotations, and maintain accurate documentation.

You will handle urgent customer inquiries, assist walk-in clients when needed, and contribute to sales reporting and process improvements, including exploring AI tools to boost efficiency.

Qualifications

• Experience supporting a Sales department in administrative tasks.
• Ability to verify pricing, discounts, product codes and inventory for orders.
• Capability to prepare sales quotations and maintain accurate sales documentation.

Responsibilities

• Support the Sales Department in daily administrative operations and sales coordination.
• Review incoming customer orders with Sales Representatives and verify pricing, discounts, product codes, and inventory.
• Prepare quotations and maintain sales-related documentation.
• Respond to urgent enquiries from existing customers via calls, emails, and messaging platforms when Sales Representatives are unavailable.
• Coordinate with key customers and the Sales Department Head on after-sales issues.
• Update sales revenue records using information from the Accounts Department.
• Explore AI tools to improve administrative efficiency and workflow productivity.
• Undertake other relevant administrative duties to support the Sales Department.

Skills

Sales coordination

Order processing

Customer service

Documentation

Job description

Sales Administration and Order Processing

• Support the Sales Department in daily administrative operations and sales coordination.
• Review incoming customer orders with Sales Representatives, ensuring that pricing, discounts, product codes, and inventory availability are verified before sales order creation.
• Prepare sales quotations and maintain accurate sales-related documentation.

Customer Service and After-Sales Support

• Respond to urgent enquiries from existing customers through calls, emails, and messaging platforms when Sales Representatives are unavailable.
• Provide assistance to walk-in customers when the Marketing Department is engaged with other responsibilities.
• Coordinate with key customers and the Sales Department Head to follow up on after-sales matters, including quotation disputes, service concerns, and loan equipment arrangements.

Sales Reporting and Process Improvement

• Update commercial team sales revenue records based on reports and information supplied by the Accounts Department.
• Explore and utilise suitable AI tools to improve administrative efficiency, support routine tasks, and enhance workflow productivity.

General Support

• Undertake other relevant administrative and operational duties as assigned to support the smooth functioning of the Sales Department.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

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