Sales Operations & Customer Support Specialist

WECRUIT PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

WECRUIT Pte Ltd is seeking a proactive Sales Admin Support to assist the Sales Department with day-to-day operations. The role involves handling customer inquiries, processing orders, and coordinating with the Accounts and Marketing teams to prepare revenue updates and quotations.

The successful candidate will liaise with customers, respond promptly when Sales Representatives are unavailable, and employ AI tools to streamline administrative tasks while supporting after-sales activities.

Qualifications

• Experience providing administrative support in a sales environment.
• Strong communication and coordination with sales teams and customers.
• Proficiency with price/discount checks and order accuracy.

Responsibilities

• Provide administrative support to the Sales Department and assist with daily sales operations.
• Respond to customer calls, emails and messages and ensure enquiries are followed up promptly when Sales Representatives are unavailable.
• Process customer orders by verifying pricing, discounts, product codes and inventory availability before preparing sales orders.
• Assist walk-in customers and provide general customer support when the Marketing team is unavailable.
• Prepare sales revenue updates for the Commercial team based on information from the Accounts Department.
• Follow up with key customers on after-sales matters, including service quotations, service issues and loan-unit arrangements, in coordination with the Sales Department Head.
• Prepare quotations and other sales-related documents.
• Use appropriate AI and digital tools to support efficient administrative processes.
• Perform other relevant administrative and sales support duties as assigned.

Skills

Administrative support

Sales support

Customer service

Order processing

Tools

AI tools

Job description

WECRUIT Pte Ltd is seeking a proactive Sales Admin Support to assist the Sales Department with day-to-day operations. The role involves handling customer inquiries, processing orders, and coordinating with the Accounts and Marketing teams to prepare revenue updates and quotations.

The successful candidate will liaise with customers, respond promptly when Sales Representatives are unavailable, and employ AI tools to streamline administrative tasks while supporting after-sales activities.