Sales Support Coordinator (InfoComms)

RESONANT NETWORKS PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

RESONANT NETWORKS PTE. LTD. in Singapore is seeking a proactive Sales Support Executive to join the team.

You will manage administrative tasks, procurement, logistics (especially to Malaysia), coordinate with internal teams, and craft tailored commercial solutions to meet customer demands. The role requires basic engineering knowledge of customer needs, strong communication, and a customer-centric mindset. You will support order fulfillment, quotes, contracts, and post-sales service while

Qualifications

• Diploma in Engineering with Business Administration.
• Experience in a sales support, procurement or logistics role is advantageous.
• Strong communication and customer-centric mindset.

Responsibilities

• Provide day-to-day administrative support to the Sales team, including handling inquiries, preparing quotations, procurement, processing Sales Orders / Service Order Requests and Sales invoicing.
• Assist in the preparation of sales presentations, proposals, contracts, and tender submissions.
• Translate sales data analysis to actionable sales plan.
• Maintain accurate sales forecasts, pipeline management, and regular reporting to senior management.
• Collaborate with internal departments (e.g., Pre-Sales, Finance and operations) to ensure timely delivery of products and services including onboarding of new suppliers and subcontractors, procurement of stock, materials and services, shipment coordination, generation of accurate purchase orders, and renewal of licenses and permits.
• Maintain accurate records of sales activities, leads, customer data, and pipeline reports in CRM / ERP systems.
• Monitor and report on sales performance metrics, highlighting areas for improvement.
• Support onboarding of new clients and handle post-sales service requests when required.
• Assist in organising sales meetings, events, and client engagement activities.
• Track all sales opportunities and work with Sales manager to ensure timely generation of contracts and renewals.
• Check quotations, contracts and invoices for accuracy before sending to customers.
• Adhere to company policies, procedures and business ethics codes.
• Be a strong customer advocate; ensuring high level of customer satisfaction and retention.

Skills

Communication

CRM/ERP

MS Office

Organizational skills

Customer-centric

Multitasking

Teamwork

Education

Diploma in Engineering with Business Administration

Tools

CRM/ERP systems

Job description

About the role

We are seeking a proactive and detail-oriented Sales Support Executive to join our team in Singapore, focusing on the fast-growing digital space in Data Centre and Telecommunications industries. The role is pivotal in supporting the sales department by managing administrative tasks, procurement, logistics (especially from Singapore to Malaysia), coordinating with internal teams, preparing documentation to fulfill customers' orders, and ensuring smooth sales operations. This role also requires basic engineering knowledge of customers' needs and the ability to craft tailored/bespoke commercial solutions to meet customers' demands.

Key responsibilities

• Provide day-to-day administrative support to the Sales team, including handling inquiries, preparing quotations, procurement, processing Sales Orders / Service Order Requests and Sales invoicing.
• Assist in the preparation of sales presentations, proposals, contracts, and tender submissions.
• Translate sales data analysis to actionable sales plan.
• Maintain accurate sales forecasts, pipeline management, and regular reporting to senior management.
• Collaborate with internal departments (e.g., Pre-Sales, Finance and operations) to ensure timely delivery of products and services including
  • onboarding of new suppliers and subcontractors,
  • procurement of stock, materials and services,
  • shipment coordination,
  • generation of accurate purchase orders,
  • application and renewal of regulatory authority's licenses and permits.

• Maintain accurate records of sales activities, leads, customer data, and pipeline reports in CRM / ERP systems.
• Monitor and report on sales performance metrics, highlighting areas for improvement.
• Support the onboarding process for new clients and handle post-sales service requests when required.
• Assist in organising sales meetings, events, and client engagement activities.
• Keep track of all sales opportunities and work with Sales manager to ensure that the contracts are generated in a timely manner inclusive of contract renewal.
• Checking on quotations, contracts and invoices to ensure information are accurate before sending to customer.

• Adhere to company policies, procedures and business ethics codes.

• Be a strong customer advocate; ensuring high level of customer satisfaction and retention.

Skills and Competencies for Success:

• Diploma in Engineering with Business Administration.
• Prior experience in a sales support, procurement or logistics role is an advantage.
• Strong communication and interpersonal skills, with a customer-centric mindset.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM/ERP systems.
• Excellent organisational skills and attention to detail.
• Ability to multitask, prioritise, and work effectively under pressure.
• Team player with a proactive and problem-solving attitude.
• Ownership mindset: Result driven and strong follow-up of tasks.
• Ability to work cross-functionally and foster strong relationships with internal teams.
• Comfortable operating in a fast-paced, dynamic industry with evolving technologies and customer requirements.