Sales Support Coordiator / Officer ( EDI & Billing )

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 44,640 - 55,800; Full time

Job summary

FLINTEX CONSULTING PTE. LTD. in Singapore is looking for a professional to manage disputed invoices and collaborate with stakeholders both locally and overseas. This role requires strong communication and interpersonal skills, along with attention to detail and a positive attitude.

The ideal candidate will have experience in the Freight Forwarding industry and must be proficient in Microsoft Office. Opportunities for training and growth are available for those without prior experience.

Qualifications

• Strong communication and interpersonal skills to collaborate across teams.
• Detail-oriented and proactive with strong organizational skills.
• Experience in the Freight Forwarding industry is preferred.

Responsibilities

• Manage disputed invoices for customers on EDI billing.
• Troubleshoot root cause and resolve disputes promptly.
• Communicate with local & overseas stakeholders for resolutions.

Skills

Strong communication and interpersonal skills

Detail-oriented

Proficient in Microsoft Office

Organizational skills

Customer service experience

Ability to work independently

Job description

Job Responsibilities

• Manage disputed invoices for customers on EDI billing
• Trouble shooting root cause and resolve dispute on a timely manner
• Communicate and work with local & overseas stakeholders for resolutions

Job Requirements

• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams and stakeholders.
• Positive attitude with a growth mindset, demonstrating adaptability and a willingness to learn in a dynamic environment.
• Detail-oriented, proactive, and able to work independently while maintaining a strong sense of accountability and urgency.
• Experience in the Freight Forwarding industry, including Freight Bill Audit and Payment (FAP) processes.
• Prior customer service experience will be a plus
• Able to perform effectively both independently and as part of a collaborative team environment.
• Proficient in Microsoft Office applications, including Excel, Outlook, and Word.
• Strong organizational skills with the ability to manage multiple priorities and perform well under pressure in a fast-paced environment.
• Candidates without prior experience are welcome to apply.

Working Hours

Mon to Fri 8.30am – 6pm