Sales Support

THE AIR STATION PTE. LTD.; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

The Air Station Pte. Ltd. in Singapore is seeking a detail-oriented Sales Support Executive to streamline administrative processes for our Sleep Sales & Clinical Teams.

You will handle quotations, orders, invoicing, and documentation, maintain ERP/CRM data, and support the sales force with stock checks, follow-ups, and client communications. The role requires 2+ years in sales support and proficient MS Office skills.

Qualifications

• Minimum 2 years in Sales Support, Sales Coordination, Customer Service, or relevant administrative roles.
• Proficient with MS Word, Excel, Outlook; experience with ERP/CRM systems.
• Strong communication and teamwork skills; detail-oriented and able to multi-task.

Responsibilities

• Prepare quotations, sales orders, invoices, and related documentation promptly and accurately.
• Enter orders into ERP/CRM to ensure 100% delivery accuracy.
• Assist Sales team with follow-up tasks, stock checks, product information requests, and appointment coordination.
• Coordinate with clients and internal teams on updates and promotions.
• Assist with after-sales support and follow-up on outstanding orders.

Skills

Interpersonal communication

Time management

Tools

MS Word

MS Excel

Outlook

ERP/CRM systems

Job description

About the Company

Established in August 2021, The Air Station is part of the Easmed Group, focusing on Sleep Apnoea, Sleep Health and Sleep Technologies. Backed by a management team with over 17 years of experience in the medical industry, we have supported the setup of more than 38 state-of-the-art hospital's sleep labs across Singapore, Malaysia, Indonesia, Thailand and the Philippines.

At The Air Station, you’ll be part of a purpose-driven team committed to improving lives through better sleep, while growing your career in a supportive and dynamic environment.

About the Role

The Sales Support Executive plays a vital role in supporting our Sleep Sales & Clinical Teams by ensuring seamless administrative processes, accurate documentation ,and timely coordination with internal and external stakeholders. This role is essential in enabling our sales team to focus on customer engagement, while you maintain operational excellence behind the scenes.

Key Responsibilities

Sales Administration & Documentation

• Prepare and process quotations, sales orders, invoices, and all related documentation promptly and accurately.
• Ensure orders are entered correctly into the ERP/CRM system to maintain 100% delivery accuracy.
• Acquire deep product knowledge (CPAP, BiPAP, diagnostics, consumables) to prepare quotations that meet customer needs.
• Maintain up-to-date records and assist with monthly reporting for the sales team.

Customer& Sales Team Support

• Respond to incoming enquiries (phone, email, online platforms) from patients, clinics or hospitals.
• Assist the Sales & Sleep Specialists with follow-up tasks, stock checks, product information requests, and appointment coordination.
• Communicate product updates, announcements, and promotions to clients in collaboration with the sales team.
• Support sales activities such as after-sales service coordination and follow-up on outstanding orders or documents.
• Visit to hospital to support sales and customers.

Process Improvement

• Take initiative to improve current workflows, enhance accuracy, and strengthen sales operational processes.
• Identify gaps in administrative processes and propose practical solutions to improve efficiency.

General Administrative Support

• Provide day-to-day administrative support to the Sales team.
• Assist with data entry, documentation checks, and preparation of sales-related materials.
• Perform any other duties assigned by the Sales Manager or In-Charge.

Requirements

• Minimum 2 years of experience in Sales Support, Sales Coordination, Customer Service, or relevant administrative roles.
• Strong competency in MS Word, Excel, Outlook, and experience with ERP/CRM systems.
• Good interpersonal and communication skills; able to work effectively with internal teams, customers, and partners.
• Highly motivated, organised, and able to work both independently and as part of a team.
• Strong attention to detail with a commitment to accuracy and reliability.
• Ability to adapt in a fast-paced environment and manage multiple tasks simultaneously in a meticulous way.
• Experience in medical devices or healthcare industry is an advantage (not mandatory).
• Able to start as soon as possible is a plus.