Key Account Executive

THE AIR STATION PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

The Air Station is seeking a Key Account Executive to manage and grow strategic hospital accounts in Singapore. You will drive account retention, renewals and revenue growth while coordinating with commercial, operational and clinical teams.

Build relationships with clinicians, procurement and hospital leadership; oversee service contracts, CPAP device deployments and consumables; and ensure service excellence across accounts.

Qualifications

• Minimum 2 years of experience in Medical Device Sales or Key Account Management.
• Experience with hospital or healthcare accounts is advantageous.
• Strong commercial awareness and ability to manage contracts and growth.
• Excellent interpersonal and communication skills at multiple stakeholder levels.

Responsibilities

• Act as the primary contact for assigned key hospitals and sleep centres within the SingHealth cluster.
• Build and maintain long-term relationships with clinicians, procurement teams and hospital management.
• Drive account retention and revenue growth through proactive engagement and service.
• Identify upsell/cross-sell opportunities including CPAP devices, masks, consumables and service contracts.
• Manage service agreements, rental programmes and supply contracts for key accounts.
• Coordinate with Finance, Operations and Service teams on contractual matters and orders.

Skills

Medical Device Sales

Key Account Management

Clinical Applications

Commercial role

Tools

CRM systems

ERP systems

Job description

About The Air Station

The Air Station is a leading provider of sleep health solutions, specialising in diagnostic and therapeutic devices that improve patient outcomes. As we continue to grow, we are seeking a dedicated and accountable Key Account Executive to strengthen our key account relationships and drive sustainable business growth.

About The Role

The Key Account Executive will be responsible for the end-to-end management and development of assigned key hospital accounts, with a focus on account growth, customer retention, contract renewals and operational excellence.

This role will build long-term partnerships with key stakeholders across sleep laboratories, respiratory departments and hospital management, while ensuring a high level of service and smooth coordination across commercial, operational and clinical requirements.

What You'll Do

Key Account Management & Development

• Act as the primary point of contact for assigned key hospitals and sleep centres within the SingHealth cluster.
• Build and maintain strong, long-term relationships with clinicians, sleep technicians, respiratory therapists, procurement teams and hospital management.
• Drive account retention and sustainable revenue growth through proactive engagement and excellent service.
• Identify opportunities to grow existing accounts through appropriate upselling and cross-selling opportunities, including CPAP devices, masks, consumables and service contracts.
• Develop a strong understanding of each account's needs, challenges and future requirements.

Contract Renewal & Commercial Management

• Manage service agreements, rental programmes and supply contracts for assigned key accounts.
• Proactively plan and manage contract renewals, pricing discussions and volume negotiations.
• Monitor contract timelines and ensure timely follow-up with relevant stakeholders.
• Ensure compliance with internal commercial, operational and regulatory requirements.
• Work closely with internal Finance, Operations and other relevant teams on contractual matters where required.
• Support commercial activities, including onsite CPAP device sales, after-sales coordination and follow-up on outstanding orders and documentation.

Sales Performance & Account Growth

• Take ownership of sales performance, revenue and profitability for assigned key accounts.
• Monitor monthly, quarterly and annual performance against agreed targets.
• Prepare account forecasts, pipeline updates and performance reports.
• Analyse account performance to identify growth opportunities, trends and potential risks.
• Develop and implement account plans to support long-term revenue growth and customer retention.

Operations & Service Coordination

• Coordinate logistics, deliveries, installations and replacements of sleep diagnostic and CPAP equipment for assigned accounts.
• Ensure smooth day-to-day operational support, including device availability, consumables supply and service turnaround.
• Work closely with Operations, Logistics and Service teams to ensure customer requirements and service expectations are met.
• Anticipate and address operational challenges to minimise disruption to hospital operations and patient care.

Troubleshooting & Issue Resolution

• Act as the first point of escalation for operational, technical or service-related issues within assigned accounts.
• Coordinate with relevant technical, clinical and service teams to ensure issues are resolved effectively and promptly.
• Ensure timely follow-up and closure of customer complaints and service matters.
• Maintain strong communication with customers throughout the resolution process to ensure a positive customer experience.

Clinical Support & Customer Engagement

• Conduct department engagements, product updates and therapy education sessions for sleep laboratories, respiratory departments and nursing teams.
• Provide basic product and therapy workflow support to customers within the scope of the role.
• Support customers with product knowledge and patient compliance insights where appropriate.
• Work closely with Clinical Application Specialists or relevant internal teams for complex clinical cases and advanced product training.

Stakeholder & Internal Collaboration

• Work closely with internal teams across Sales, Sales Support, Operations, Logistics, Finance, Marketing and Service.
• Ensure effective communication and coordination to deliver a seamless customer experience.
• Provide market feedback and customer insights to support improvements in products, services and business processes.
• Maintain accurate account information, commercial records and relevant customer documentation.

What You'll Bring

• Minimum 2 years of experience in Medical Device Sales, Key Account Management, Clinical Applications or a relevant commercial role.
• Experience managing hospital or healthcare accounts will be advantageous.
• Strong commercial awareness, with the ability to manage sales performance, contracts and account growth.
• Good interpersonal and communication skills, with the ability to build relationships with stakeholders at different levels.
• Highly organised, accountable and able to manage both commercial and operational responsibilities.
• Strong attention to detail, particularly when managing contracts, sales figures and account documentation.
• Strong problem-solving skills and the ability to work effectively in a fast-paced environment.
• Competent in Microsoft Word, Excel and Outlook, with experience using CRM or ERP systems.
• Knowledge of CPAP therapy, sleep diagnostics or respiratory care will be an advantage.
• Valid Singapore Class 3A Driving Licence is required.

Nice To Have

• Experience working with hospitals, sleep laboratories or respiratory departments.
• Experience in CPAP therapy, sleep diagnostics or respiratory care.
• Experience managing contracts, rental programmes or service agreements.
• Able to start work within a short notice period.