Retail Customer Service Executive (6-Month Contract)

Easmed Pte Ltd; Singapore; On-site; SGD 20,000 - 33,000; Full time

Job summary

The Air Station, part of the Easmed Group, Singapore, is hiring a Retail Customer Service Executive on a 6-month contract to support sleep therapy services, CPAP trials, equipment purchases, and patient follow-up.

The role involves welcoming patients, coordinating check-ins and appointments, explaining CPAP processes, handling inquiries, and maintaining accurate records while upholding PDPA and SOPs to deliver compassionate service.

Qualifications

• Diploma in Healthcare Administration or related field
• 1–3 years relevant experience
• Excellent communication and patient engagement skills
• Proficiency in Microsoft Office and clinical CRM systems
• Strong organizational and multitasking ability
• Basic understanding of CPAP or respiratory devices (training provided)

Responsibilities

• Welcome patients and caregivers warmly, creating a supportive environment.
• Manage patient check-in, registration, and appointment coordination for sleep studies, CPAP trials, and follow-up sessions.
• Provide clear explanations of CPAP trial processes, equipment handling, and aftercare expectations.
• Handle patient inquiries, feedback, and concerns promptly, ensuring professional resolution or escalation when necessary.
• Support CPAP trial setups, device fittings, and data downloads for clinical teams.
• Ensure accuracy in documentation — patient information, consent forms, therapy notes, and service records.
• Manage billing, payment processing, and issuance of invoices or receipts per clinic protocols.
• Maintain inventory records for devices, accessories, and consumables.
• Uphold patient confidentiality and comply with PDPA and company policies.
• Adhere to healthcare service SOPs, infection control, and medical device handling guidelines.
• Assist in collecting patient feedback and quality improvement data.
• Participate in ongoing training for CPAP products, therapy updates, and patient communication standards.
• Coordinate follow-ups for therapy reviews, device maintenance, or patient support calls.
• Liaise effectively with clinical specialists, respiratory therapists, and operations teams.

Skills

Customer service

Communication

Patient engagement

MS Office

CRM systems

Organization

Multitasking

Attention to detail

Education

Diploma in Healthcare Administration

Tools

CRM systems

Clinic software

Job description

Retail Customer Service Executive (6-Month Contract)

Lorong 3 Toa Payoh, Singapore | Posted on 09/15/2026

Here at Easmed, we strongly believe that people are our greatest asset. As the medical device industry is thriving, the demands for more innovative solutions are required. We are excited about the possibilities that lie ahead and welcome talented individuals who can grow with our fast-expanding company.

Job Description

About the Company

Established in August 2021, The Air Station is part of theEasmed Group, focusing on Sleep Apnea, Sleep Health and Sleep Technologies.Backed by a management team with over 17 years of experience in the medicalindustry, we have supported the setup of more than 38 state-of-the-art hospitalsleep labs across Singapore, Malaysia, Indonesia, Thailand and the Philippines.

At The Air Station, you’ll be part of a purpose-driven teamcommitted to improving lives through better sleep, while growing your career ina supportive and dynamic environment.

The Customer Service Executive (frontline) is the first point of contact for patients and caregivers engaging in sleep therapy services, including CPAP trials, equipment purchase, and ongoing support. The role focuses on delivering compassionate, accurate, and efficient service while ensuring compliance with medical device handling protocols and patient confidentiality.

Key Responsibilities:

• Welcome patients and caregivers warmly, creating a supportive and reassuring environment.
• Manage patient check-in, registration, and appointment coordination for sleep studies, CPAP trials, and follow-up sessions.
• Provide clear explanations of CPAP trial processes, equipment handling, and aftercare expectations.
• Handle patient inquiries, feedback, and concerns promptly, ensuring professional resolution or escalation when necessary.

2. Service Coordination & Administration

• Support the clinical and sales teams in coordinating CPAP trial setups, device fittings, and data downloads.
• Ensure accuracy in documentation — patient information, consent forms, therapy notes, and service records.
• Manage billing, payment processing, and issuance of invoices or receipts in accordance with clinic protocols.
• Maintain inventory records for devices, accessories, and consumables.

3. Compliance & Quality Assurance

• Uphold patient confidentiality and comply with the Personal Data Protection Act (PDPA) and company policies.
• Adhere to healthcare service SOPs, infection control, and medical device handling guidelines.
• Assist in collecting patient feedback and quality improvement data to enhance service delivery.
• Participate in ongoing training for CPAP products, therapy updates, and patient communication standards.
  
• Liaise effectively with clinical specialists, respiratory therapists, and operations teams for seamless patient care.
• Coordinate follow-ups for therapy reviews, device maintenance, or patient support calls.
• Contribute to a positive team culture through cooperation, reliability, and service excellence mindset.

Performance Indicators (KPIs):

• CPAP trial conversion rate and adherence follow-up
• Accuracy in documentation and billing
• Service turnaround time and responsiveness
• Compliance with SOPs, PDPA, and safety standards
• Clinical or retail healthcare setting (sleep clinic / therapy center)
• Regular interaction with patients, caregivers, and healthcare professionals
• Occasional weekend or evening shifts may be required based on clinic operations

Working hours (Retail hours) - 5 working day

Mon-Fri: 9.45am - 8.00 pm

Sat/Sun/PH: 9.45am - 6.00 pm

6-months contract: October 2026 to March 2027

Requirements

• Able to commit to 6 months contract duration
• Education: Diploma in Healthcare Administration, or related field
• Experience: 1-3 years relevant experience
• Skills: Excellent communication and patient engagement skills
• Proficiency in Microsoft Office and clinical CRM systems
• Strong organizational and multitasking ability
• Basic understanding of CPAP or respiratory devices (training provided if necessary)
• Personal Attributes: Compassionate, patient-focused, and attentive to detail
• Professional demeanor with strong ethical standards
• Calm and composed under pressure
• Team-oriented and proactive in problem-solving