Key Account Sales Specialist

The Air Station; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

The Air Station in Singapore seeks a proactive Key Account Executive to oversee end-to-end management of key hospital accounts, focusing on growth and long-term partnerships. You will drive account retention, negotiate renewals, coordinate with clinical and operations teams, and ensure service excellence across sleep labs and respiratory departments.

The role involves on-site collaboration with hospital management, procurement teams, and clinicians to sustain revenue and high patient care

Qualifications

• Minimum 2 years of experience in Medical Device Key Account Management or related roles.
• Valid Singapore Class 3A driving license is mandatory
• Strong communication and interpersonal skills with internal teams and clients.
• Ability to manage both sales and operational responsibilities.
• Knowledge of CPAP therapy or sleep diagnostics is an advantage.
• Willing to start as soon as possible.

Responsibilities

• Act as primary contact for assigned key hospitals and sleep centres in Singhealth Cluster.
• Build and maintain long-term relationships with clinicians, sleep technicians, respiratory therapists, procurement teams, and hospital management.
• Drive account retention and revenue stability through proactive engagement and service excellence.
• Identify upsell and cross-sell opportunities within existing accounts (e.g., CPAP devices, masks, consumables, service contracts).
• Manage service agreements, rental programs, and supply contracts for key accounts.
• Proactively plan and execute contract renewals, pricing discussions, and volume negotiations.
• Ensure contract compliance and alignment with internal commercial and regulatory policies.
• Track contract timelines and work closely with finance and legal teams where required.
• Support sales activities such as onsite CPAP device sales, after-sales service coordination and follow-up on outstanding orders or documents.
• Own and manage sales figures, revenue, and profitability for assigned key accounts.
• Monitor monthly, quarterly, and annual sales performance against targets.
• Prepare account performance reports, forecasts, and pipeline updates.
• Analyse account data to identify trends, risks, and growth opportunities.
• Coordinate logistics, deliveries, installations, and replacements of sleep diagnostic and CPAP equipment for key hospitals.
• Ensure smooth day-to-day operational support, including device availability, consumable supply, and service turnaround times.
• Work closely with internal teams (logistics, operations, service engineers) to meet hospital SLAs.
• Anticipate and resolve operational challenges to minimize disruption to patient care.
• Act as the first escalation point for operational, technical, or service issues at key accounts.
• Coordinate with technical, clinical, and service teams to resolve device, therapy, or workflow issues.
• Ensure timely follow-up and closure of complaints while maintaining high customer satisfaction.
• Conduct department talks, product updates, and therapy education sessions for sleep labs, respiratory departments, and nursing teams.
• Support clinicians with basic product knowledge, therapy workflows, and patient compliance insights (non-clinical).
• Collaborate with clinical specialists for in-depth training or complex cases when required.
• Liaise with internal departments including sales support, operations, finance, and marketing to ensure seamless account management.
• Provide market feedback and insights from key accounts to support product and service improvements.

Skills

Key Account Management

Sales

Relationship Building

CPAP Therapy Knowledge

MS Office Suite

Tools

CRM Software

Job description

The Key Account Executive is responsible for the end-to-end management of assigned key hospital accounts, focusing on account growth, contract renewals, operational excellence, and long-term partnerships. The role emphasises farming activities, ensuring sustained revenue, high service levels, and strong stakeholder relationships across sleep laboratories, respiratory departments, and hospital management.

Key Responsibilities

Key Account Management & Development

• Act as the primary point of contact for assigned key hospitals and sleep centres in Singhealth Cluster.
• Build and maintain long-term relationships with clinicians, sleep technicians, respiratory therapists, procurement teams, and hospital management.
• Drive account retention and revenue stability through proactive engagement and service excellence.
• Identify upsell and cross-sell opportunities within existing accounts (e.g., CPAP devices, masks, consumables, service contracts).

Contract Renewal & Commercial Management

• Manage service agreements, rental programs, and supply contracts for key accounts.
• Proactively plan and execute contract renewals, pricing discussions, and volume negotiations.
• Ensure contract compliance and alignment with internal commercial and regulatory policies.
• Track contract timelines and work closely with finance and legal teams where required.
• Support sales activities such as onsite CPAP device sales, after-sales service coordination and follow-up on outstanding orders or documents.
• Own and manage sales figures, revenue, and profitability for assigned key accounts.
• Monitor monthly, quarterly, and annual sales performance against targets.
• Prepare account performance reports, forecasts, and pipeline updates.
• Analyse account data to identify trends, risks, and growth opportunities.

Logistics, Operations & Service Coordination

• Coordinate logistics, deliveries, installations, and replacements of sleep diagnostic and CPAP equipment for key hospitals.
• Ensure smooth day-to-day operational support, including device availability, consumable supply, and service turnaround times.
• Work closely with internal teams (logistics, operations, service engineers) to meet hospital SLAs.
• Anticipate and resolve operational challenges to minimize disruption to patient care.
• Act as the first escalation point for operational, technical, or service issues at key accounts.
• Coordinate with technical, clinical, and service teams to resolve device, therapy, or workflow issues.
• Ensure timely follow-up and closure of complaints while maintaining high customer satisfaction.

Clinical Support & Department Engagement

• Conduct department talks, product updates, and therapy education sessions for sleep labs, respiratory departments, and nursing teams.
• Support clinicians with basic product knowledge, therapy workflows, and patient compliance insights (non-clinical).
• Collaborate with clinical specialists for in-depth training or complex cases when required.

Stakeholder & Internal Collaboration

• Liaise with internal departments including sales support, operations, finance, and marketing to ensure seamless account management.
• Provide market feedback and insights from key accounts to support product and service improvements.

Requirements

• Minimum 2 years of experience in Medical Device Key Account Management, Sales, Clinical or relevant roles.
• Valid Singapore Class 3A driving license is mandatory
• Strong competency in MS Word, Excel, Outlook, and experience with ERP/CRM systems.
• Good interpersonal and communication skills; able to work effectively with internal teams, customers, and partners.
• Highly motivated, organised, and able to manage both sales and operational responsibilities.
• Strong attention to detail in contracts and figures with commercial acumen.
• Ability to adapt to a fast-paced environment with strong problem-solving mindset and hands-on execution.
• Knowledge of CPAP therapy, sleep diagnostics, or respiratory care is an advantage.
• Able to start as soon as possible is a plus.