Sales Operations Associate (Order Processing)

Shimadzu (Asia Pacific); Singapore; On-site; SGD 38,000 - 60,000; Full time

Job summary

Shimadzu Asia Pacific is seeking a proactive order processing administrator to own the full cycle of customer orders from distributors and subsidiaries across ASEAN, South Asia and India. You will coordinate LC checks, shipping documentation and stock availability while maintaining strong relationships with partners.

Ideal candidates have a diploma in a related field, 3+ years in order processing and familiarity with SAP or Oracle ERP, plus strong MS Office skills and excellent organizational

Qualifications

• Diploma or higher in Business, Logistics, Trade Finance, Supply Chain Management or equivalent.
• At least 3 years of experience in order processing, shipping and trade documentation.
• Knowledge of Incoterms and trade finance instruments (LC, D/P, D/A, BG) is preferred.
• Familiar with ERP systems such as SAP or Oracle.
• Proficient in MS Office 365 (Outlook, Teams, SharePoint, Word, Excel).
• Strong organizational and time-management skills.
• Excellent interpersonal communication abilities.

Responsibilities

• Process customer orders accurately and in a timely manner from distributors and subsidiaries.
• Check LC copies and advise customers on LC discrepancies.
• Coordinate with Shipping Documentation to arrange shipment with accurate documents.
• Advise distributors and subsidiaries on stock availability.
• Prepare commission notes.
• Create new account codes in the system for new customers.
• Build and maintain relationships with distributors and subsidiaries.

Skills

Interpersonal communication

Organizational skills

Time management

Problem solving

Education

Diploma in Business, Logistics, Trade Finance, Supply Chain Management or any discipline

Tools

SAP

Oracle

Job description

The Role

You will be a key member of a dynamic team. As part of this position, you will take ownership of order processing and deliver strong administrative support to subsidiaries and business partners serving ASEAN, South Asia, and India.

Key Responsibilities

• Ensure accurate and timely processing of customer orders from distributors and subsidiaries.
• Check LC copy and advise customer for LC discrepancies.
• Coordinate with Shipping Documentation team to arrange shipment with handover of accurate documentations and information once customer confirms for shipment.
• Advise distributors and subsidiaries on stock availability.
• Prepare commission note.
• Create new account codes in system for new customers.
• Build and maintain relationships with distributors and subsidiaries.

Key Competencies and Requirements

• Diploma in Business, Logistics, Trade Finance, Supply Chain Management or any discipline.
• At least three years of working experience in order processing, shipping and trade documentations in any industry.
• Knowledge of International trade Incoterms, trade finance instruments such as Letter of Credit (LC), Documents Against Payment (D/P), Documents Against Acceptance (D/A) and Bank Guarantee (BG) is preferred.
• Familiar with ERP system such as SAP, Oracle or similar is preferred.
• Computer literacy in MS Office 365 tools such as Outlook, Teams, Sharepoint, Words, Excel.
• Excellent organizational and time management skills are highly desirable.
• Good inter-personal communication skills.

We regret that only shortlisted candidates will be contacted.