IT Account Manager

Strategy Solutions Services; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Strategy Solutions Services in Singapore seeks an experienced Account Manager to lead client relationships and drive IT solutions delivery across pivotal accounts. You will collaborate with cross-functional teams to ensure solutions meet client needs and budgets while pursuing upsell opportunities.

The role requires a relevant degree and at least four years in account management, with strong communication, negotiation, and data-driven decision-making skills. MOM license: 09C3018.

Qualifications

• Min Diploma or Bachelor's Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field.
• Min 4 years of experience as Account Manager or similar in IT sector.
• Strong network and cyber security knowledge in enterprise/government sectors.
• Excellent communication, presentation, and negotiation skills.
• Ability to manage multiple account projects with attention to detail.
• Proven track record of meeting quotas and customer satisfaction.

Responsibilities

• Serve as the main point of contact for client concerns and needs.
• Build and strengthen client relationships for long-term partnerships.
• Maintain accurate client records including contracts and renewals.
• Coordinate with cross-functional teams to deliver solutions on time.
• Upsell and cross-sell by developing product understanding.
• Monitor accounts to ensure services meet budgets and needs.
• Generate progress reports for clients and management.
• Forecast and track key account metrics.
• Identify upsell, cross-sell, and renewal opportunities.
• Onboard and integrate new customers and deepen existing relationships.

Skills

Communication skills

Negotiation

Relationship-building

Data analysis

Critical thinking

Stakeholder management

Cyber security knowledge

Networking in IT sectors

Education

Bachelor's or Diploma in Marketing / Business / IT / Communications / Engineering

Job description

Responsibilities

• Serve as the main point of contact in all matters related to client concerns and needs
• Build and strengthen client relationships to achieve long-term partnerships, connecting with key business executives and stakeholders
• Maintain accurate client records, keeping track of any contract updates and renewals
• Liaise and work between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
• Stay on top of accounts, making sure customers receive services that are within their budget and meet their needs
• Collaborate and meet regularly with internal team members to discuss progress and find new ways to improve business and to facilitate customer need fulfilment
• Generate progress reports for clients and management within the company
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify upsell, cross-sell, and renewal opportunities and communicate with the management regularly
• Act as a customer advocate with a focus on improving the buying experience
• Monitor and analyse customer's usage of our product and solution
• Responsible for working with the Sales and management to onboard and integrate new customers and developing existing customer relationships

Requirements

• Min Diploma or Bachelor's Degree in Marketing, Business Administration, IT, Communications, Engineering or relevant field
• Min 4 years of experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Service Manager or relevant role, with knowledge in the IT sector is a Plus
• Have strong network and cyber security in the enterprise and government sectors as well as in local IT market is a Plus
• Critical thinking and problem-solving skills
• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
• Proven ability to manage multiple account management projects at a time, while maintaining sharp attention to detail
• Proven track record of meeting or exceeding quotas and receiving positive customer feedback
• Strong interpersonal, communication (both verbal and written) and presentation skills
• Excellent listening and negotiation abilities
• Able to strategize and build strong rapport with customers and team members
• Experience delivering client-focused solutions to customer needs
• Natural relationship builder with integrity, reliability and maturity
• Ability to collect, track, and analyse large amounts of data
• Self-motivated and able to thrive in a results-driven environment
• Possess bid management experience
• Demonstrate a deep commitment to understanding customer needs and delivering tailored solutions that exceed expectations
• Able to maintain a polished and professional appearance with a confident and courteous demeanour in all client interactions
• Able to handle client issues or escalations calmly and constructively, offering solutions that maintain client confidence

1. Date of Availability
2. Detailed Job Scope
3. Reason for Leaving for All Employments
4. Salary Expectation

Shortlisted candidates will be notified for an interview.

MOM License: 09C3018