Assistant Sales Manager, MICE - The St. Regis Singapore

St. Regis Hotels & Resorts; Singapore; On-site; SGD 31,000 - 47,000; Full time

Job summary

St. Regis Hotels & Resorts in Singapore seeks a Non-Management, full-time Sales & Marketing support role. You will resolve guest requests, up-sell to maximize revenue, and process reservations received by phone, fax, or mail.

Enter rewards information, handle inquiries, and perform general office duties to back the Sales & Marketing team. Maintain brand standards, confidentiality, and professional guest interactions.

Qualifications

• Education: High school diploma or GED.
• Related work experience: minimum of 2 years.
• Supervisory experience: none required.

Responsibilities

• Resolve guest calls/requests by coordinating with Sales, Data Admin and Accounting.
• Use sales techniques to maximize revenue and loyalty; up-sell where appropriate.
• Handle reservations and changes via phone, fax or mail; input rewards info.
• Answer questions, log concerns, and maintain accurate records.
• Support Sales & Marketing with general office duties and communications.
• Assist management in training and motivating staff; model professional behavior.
• Follow policies; ensure neat appearance and protect company assets.

Education

High school diploma or GED

Related Work Experience: At least 2 years

Supervisory Experience: No supervisory experience

Job description

Additional Information

• Job Number 26145920


• Job Category Sales & Marketing


• Location 29 Tanglin Road, Singapore 247911, Singapore VIEW ON MAP


• Schedule Full Time


• Located Remotely? N


• Position Type Non-Management

Position Summary

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.


• Related Work Experience: At least 2 years of related work experience.


• Supervisory Experience: No supervisory experience.


• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.