Sales Executive (Indoor)

ZHAPLIN WORK PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

ZHAPLIN WORK PTE. LTD. in Singapore seeks a Sales professional to maintain strong customer relationships, drive after-sales service, and source new sales opportunities.

You will manage orders and coordinate with production and logistics to ensure timely delivery while advising customers on product selection to grow the sales pipeline. You will develop product knowledge to provide accurate guidance, build trust with new clients, and convert inquiries from website chats, emails, and calls into

Qualifications

• Diploma or Bachelor's degree in Business Administration, Management, Marketing, or related field.
• Proficiency in Microsoft Office applications to support sales and administrative tasks.
• Knowledge or experience in Interior Design or Carpentry adds value for advising customers.
• Proven sales experience demonstrating ability to meet or exceed sales targets.
• Strong analytical and problem-solving skills to address customer needs.
• Excellent negotiation and consultative sales skills to close deals.
• Effective communication skills to engage customers and teams.
• Exceptional customer service skills to enhance satisfaction and loyalty.

Responsibilities

• Maintain long-lasting relationships with existing customers through after-sales service.
• Source new sales opportunities to expand the customer base and revenue.
• Develop knowledge of product features to provide accurate customer advice.
• Build relationships with new customers to generate sales leads.
• Process purchase orders and coordinate with production and logistics for delivery.
• Advise customers on suitable product selection based on needs and specs.
• Create and maintain a sales pipeline for forecasting and prioritization.
• Follow up on inquiries via website chats, emails, and calls to convert leads.
• Coordinate meetings between potential customers and outdoor Sales Executives to close deals.

Skills

Sales experience

Communication skills

Negotiation

Analytical thinking

Customer service

MS Office proficiency

Interior design knowledge

Carpentry knowledge

Education

Diploma or Bachelor''s degree in Business Administration, Management, Marketing, or related field

Tools

MS Office

Job description

Job Summary

Maintain and grow customer relationships by delivering exceptional after-sales service and sourcing new sales opportunities. Manage order processing and coordination with production and logistics to ensure timely delivery. Advise customers on product selection and develop a sales pipeline to drive business growth.

Responsibilities

• Maintain long-lasting relationships with existing customers by delivering exceptional after-sales service to enhance customer satisfaction and retention
• Source new sales opportunities actively to expand the customer base and increase revenue
• Develop in-depth knowledge of product features and benefits to provide accurate and persuasive customer advice
• Build relationships with new customers to establish trust and generate sales leads
• Process customers' purchase orders accurately and liaise with Production and Logistics departments to ensure timely and precise delivery of products
• Advise customers on suitable product selection based on their specific needs and specifications to optimize customer satisfaction
• Create and maintain a sales pipeline that accurately reflects the status and priority of sales prospects for effective sales forecasting
• Follow up promptly on sales inquiries received via website chats, emails, and inbound calls to convert leads into sales
• Coordinate and set up meetings between potential customers and outdoor Sales Executives to facilitate sales closure

Preferred competencies and qualifications

• Diploma or Bachelor's degree in Business Administration, Management, Marketing, or related field
• Proficiency in Microsoft Office applications to support sales and administrative tasks
• Knowledge or experience in Interior Design or Carpentry, providing an added advantage for customer advising
• Proven sales experience demonstrating ability to meet or exceed sales targets
• Strong analytical and problem-solving skills to address customer needs and sales challenges
• Excellent negotiation and consultative sales skills to close deals effectively
• Effective communication skills to engage customers and internal teams clearly
• Exceptional customer service skills to enhance customer experience and loyalty